EOS Rebel T7 Battery Only Shows 50% Charge

[ciderhouse_]

I got a camera three days ago. I charged the battery overnight and until about 3 pm the next day. I put the battery in the camera and turned it on and it shows two bars or 50%. I talked to somebody in canon and they told me that I should return the camera and have it exchanged. I said if I do that then I'm gonna get another camera and it will do the same thing. I have an older camera that does the same thing, with the battery at 2 bars. I went to clean the older camera and before the cleaning was done the battery was beeping and showed it was low. Somebody at canon told me that the batteries are on backorder for these cameras. The seller told me that canon ships the batteries at 50% and there was a charger for it. I would like to know what type of compatible batteries this would take because my boyfriend said to just keep it and get a battery from canon in a few months as they are on back order. At this point I'm unsure on what to do with it as it is my early Xmas present cause my other camera has no repair service if it needs to be fixed.

[ciderhouse_]

I can charge them for days and still only two bars and not fully charged. I have my older camera since 2016 and still had two bars on it. So no the battery is on the charge all the time and camera is still two bars.

[Tronhard]

Hi, this is great information.  Can you please advise if the battery chargers are Canon brand please? 

[ciderhouse_]

Yes itcis

[Tronhard]

Re: Yes it is

It is what exactly please?

[ciderhouse_]

 

[jrhoffman75]

That is the icon for a fully charged battery.

Not for your specific camera, but typical Canon icon:

[ciderhouse_]

Ok so the picture above would tell me that the battary is low and your still able to use it. I just don't understand how I can have 2 cameras that have the same thing wrong with it

[Tronhard]

I think you are continuing to misinterpret the display.  According to your own image, the battery is fully charged - it has a solid white bar from end to end. As I said, just ignore the striped.  The image that John posted from the manual is printed in reverse (i.e.  like a negative): so white is black and black is white - confusing, I will admit.

As to the cleaning issue... 
Can you tell me if the objects you see appear in the display on the viewfinder, of the camera
Do they appear on the image displayed on a computer screen?

[ciderhouse_]

Yes they are canon battaries.

[Tronhard · Accepted solution]

To add to John's helpful post, don't be put off by the reverse of black and white in the image, it's just because it was printed in the manual.  I have taken a photo from one of my cameras of the display for a partially depleted battery