EF & RF Lenses
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EOS R5 stopped focusing with canon 17-40 f4 l

Hello, For a year I have been using an R5 with a canon 17-40 L f4 lens (as well as other lenses). Last week the lens just stopped focusing properly. The camera kept searching but it couldn't lock onto anything unless it was very close. It had been wo...

Stuart4 by Apprentice
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  • 4 replies
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Resolved! How to Remove EF 400 2.8L IS USM Tripod Ring

I have a Canon Lens EF 400 1:2.8L IS USM (version1) lens.  The color tensioner knob has come undone, and I would like to reinstall it.  It appears from all of the diagrams I am able to find that the tensioning mechanism has to be installed while the ...

Resolved! Cannot register new lens

I've been trying to register a new lens (RF 100mm F2.8 L Macro IS USM) since last week. I log in, go to support, enter my lens and choose it, click "register your product", and it brings me to a "sign in to register your product" page. I click sign i...

lhboes by Apprentice
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  • 2 replies
  • 0 likes

Sigma 24-70mm EX lens on EOS R6 Mark II: Bad AF for video

so I have an R6 mkii and I bought a sigma ex 24-70mm 2.8 macro wanting to use it for video/photography. photos, everything seems to work fine, but on video, the autofocus just craps the bed ive read there can be issues on the older lenses with the ne...

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