Pixma MX490 Keeps Cycling

[elstx61]

Canon Pixma MX490 powers on and goes through initialization, then powers back off.  Keeps repeating the process as long as it's plugged in.  Buttons are non-responsive.

[Yuval]

If you do call your IT guy be sure to show him this thread, I don’t expect him (or her) to know how to solve it without seeing the workaround presented here (even Canon support don’t know how to overcome the issue yet), but he will be able to follow the instructions. 

[Polls822]

Lilmesz - that process will work.  Let me break it down a bit more clear.

If you are connected using wifi then it works as follows.
1.  Unplug your printer from the outlet (it'll now be powered off)

2.  Go to the modem in your house for your cable and internet.  Disconnect all of the cords and let it sit for a couple minutes.

3.  Go plus the printer back in and it'll start up without the cycling (problem isn't solved yet) which will allow you to then access the Menu on the printer.  Then go to Setup menu > Web service setup > DNS server setup > Manual setup. Configure an IP from your internal network that is not in use or another IP that is not a DNS server, as the printer will not be able to make queries. Choose a random IP number. I just made up a random one using this format192.158.1.38 (hell use that number if you want).  Once configured, press OK. Select the 'No' option and press OK. Wait a few moments to complete the configuration.

4.  Go and plug back in all the wires on your cable/internet modem.  Once that connection is restored the printer will work.

I'm not super tech savvy but was able to do it. 

[webbme]

Thank you!  This worked.  I appreciate you typing this up for us.  Have a great weekend.

[Maw1]

Is there any way to fix this?!

[nvlawman]

 Yesterday, I changed the IP address of my printer to a made up one and it prints from both my laptop (wifi) and desktop. If you need a valid IP for another reason, see below:

This problem that you are experiencing is because of DNS. I solved my problem by turning off he printer, then the router/modem.. The printer will turn on normally. Then go to Setup menu > Web service setup > DNS server setup > Manual setup. Configure an IP from your internal network that is not in use or another IP that is not a DNS server, as the printer will not be able to make queries. Once configured, press OK. Select the 'No' option and press OK. Wait a few moments to complete the configuration.

[budro6968]

Never fails.  I don't use my MB2320 very often. Always something.  I bet I have only printed  maybe 150 sheets.  Ink dries out way too expensive.  Cost more than the printer.  Plus this thing is a monster on my desk. 

[Jane1448]

So what printer should I purchase since Canon doesn't seem to have a fix for this?

[Tonylmiller]

If I have to buy another one, I guarantee it will not be made by Canon.

[KenShead]

I have the same problem.  I have tried to read all of the comments.  I am embarrassed to say I don't know how to disconnect from wifi.....I am wireless.....to try the "unplug, remove from WiFi and restart" that some of you have said has some success.  

[Polls822]

If you are connected using wifi then it works as follows.
1.  Unplug your printer from the outlet (it'll now be powered off)

2.  Go to the modem in your house for your cable and internet.  Disconnect all of the cords and let it sit for a couple minutes.

3.  Go plus the printer back in and it'll start up without the cycling (problem isn't solved yet) which will allow you to then access the Menu on the printer.  Then go to Setup menu > Web service setup > DNS server setup > Manual setup. Configure an IP from your internal network that is not in use or another IP that is not a DNS server, as the printer will not be able to make queries. Choose a random IP number. I just made up a random one using this format192.158.1.38 (hell use that number if you want).  Once configured, press OK. Select the 'No' option and press OK. Wait a few moments to complete the configuration.

4.  Go and plug back in all the wires on your cable/internet modem.  Once that connection is restored the printer will work.

I'm not super tech savvy but was able to do it.