Pixma MX490 Keeps Cycling

[elstx61]

Canon Pixma MX490 powers on and goes through initialization, then powers back off.  Keeps repeating the process as long as it's plugged in.  Buttons are non-responsive.

[blr]

My Mx-492 started doing the same thing today.

[rashadwalcott]

Thank you for this. It worked!

[jrkstore43]

That's happening next!

[Local-IT-Guy]

I can confirm this worked. Powered off my router and allowed the printer to cycle again and it came up to the normal menu. Turned the router back on and used the printer menu to reconnect.

No idea if it will continue to work if it gets turned back off again.

[ArthurJ]

Hi,

Based on your description, I would recommend contacting our phone support team for additional assistance. They can be reached by logging into your My Canon Account and going to your support options.

To create a Canon account, please click HERE to for the Canon Account page. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[ladyinred]

Arthur, that sounds like a great idea...but I have been listening to your lovely music while on hold for over an hour.  It looks like the problem starts with Canon, since there are so many of us with the same problem and different printer models.  How about check things on your end?

[Local-IT-Guy]

Well, it was working for about 10 minutes, then started power cycling on its own again. It must be something Cannon is trying to push to it over the network.

[clp]

Turning the router off stopped the printer from endlessly rebooting, but now I can't run my business without WiFi.

It would be greatly appreciated if someone from Canon would acknowledge the identical problem we're all having at the same time and tell us you're doing XYZ to resolve our problem by such and such a date or time. Please help us.

[keverhar]

That also worked for me... as long as it stayed of the internet.

[michele15]

argh!  I cannot believe it's so many of us with the exact same problem!! mine started almost 1 hour ago. Please, somebody help us all.