I continue to reply to you Arthur. I followed your advice, created an account, called, and all I was told was that I could be offered a discount on a new printer. Surely all of us have not experienced a hardware breakdown at the exact same time.
I got through this afternoon and was told it is like a car. They break down. All they could offer was a 10% discount on a new printer. Plus, I now have to pay a recycling fee.
