05-31-2022 02:27 PM
My MB5020 suddenly has similar issue to what many people seem to be reporting for a variety of printer models. Startup process keeps aborting and beginning again after brief delay. Still did the same after hard power off. It never did that before. Can't use it for any purpose...
05-31-2022 02:53 PM
Same problem - seems like Canon wants to go out of the printer business! Will check back tomorrow to see if there is any help - otherwise taking it to my local geek.
05-31-2022 03:39 PM
Hi,
Based on your description, I would recommend contacting our phone support team for additional assistance. They can be reached by logging into your My Canon Account and going to your support options.
To create a Canon account, please click HERE to for the Canon Account page.
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06-01-2022 12:29 PM
Arthur, I called, but only help was offer a discount on a new printer.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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