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Nagging ScanGear Message

SMAAK
Apprentice

When using Multi-PDF for export, ScanGear shows the message box: "Scan completed. You can continue scanning. Close the scanner driver to end." And the option: "Don't show this message again." But the message box appears again and again and again... even when I activate "Don't show again."  How can I permanently kill this message.

 

 

Message.jpg

1 ACCEPTED SOLUTION

I found a strange solution for the problem.

I had a scan profile named BILD.

I removed the capital letters, and renamed the profile to Bild.

After that, the message box disappeared and never was seen again.

-----

Don’t use CAPITAL LETTERS in scan profiles!

View solution in original post

5 REPLIES 5

ArthurJ
Product Expert
Product Expert

Hi SMAAK,

 

So we can better assist you, we will need some more information. Please respond to this post with the following information:

 

  1. What is the model of your printer?
  2. What version of Windows or Macintosh is installed on your computer?
  3. Is the printer connected directly to the computer with a USB cable, or wirelessly over the network?
  4. What program are you using to scan?

We look forward to your reply.

 

  1. What is the model of your printer?
    CanoScan LiDE 400 A4 Flatbed Scanner
  1. What version of Windows or Macintosh is installed on your computer?
    Windows 7 Pro x64
  1. Is the printer connected directly to the computer with a USB cable, or wirelessly over the network?
    Directly
  1. What program are you using to scan?
    Canon ScanGear

We look forward to your reply.

ArthurJ
Product Expert
Product Expert

Hi SMAAK,

 

You can try removing and the reinstalling the driver and select to not show again. If the message still appears after that, troubleshooting with our support group will be needed to narrow down the cause of your issues.

 

Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

Is there any registry key or value for removing the message? Which I could add manually?

I found a strange solution for the problem.

I had a scan profile named BILD.

I removed the capital letters, and renamed the profile to Bild.

After that, the message box disappeared and never was seen again.

-----

Don’t use CAPITAL LETTERS in scan profiles!

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