Windows 11 and MF229dw device won't work

[gls0033]

I have a new Windows 11 PC.  It recognizes the MF229dw printer as a Canonmf220s (Canon MF 220 series).  However any attempt to print doesn't work.  No error message.  Other Windows 11 devices print to it just fine.  I figured maybe I just needed a driver update.  I went to this page to download the driver.

Canon Support for imageCLASS MF229dw | Canon U.S.A., Inc.

The driver description is "Windows 64bit] imageCLASS MF229dw/MF227dw MFDrivers (UFR II / FAX / ScanGear)" .  When I run the downloaded file it tells me the setup is not for 64 bit windows.  Clearly the description says it is.  I tried to grab the drivers from another PC with no luck.  I see the update date on the download page is 1/14/25 - so you would think it would be ok.

Any advise?

[Ron]

Hello gls0033,

Thanks for letting us know what Canon product you've got. The imageCLASS MF229dw is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

[shadowsports]

Greetings,

What type of processor does your new Windows 11 system have?  By chance is it ARM based?

[gls0033]

It is ARM based.  I wasn't aware.  Is this the issue?  Does it mean I'm out of luck?

[shadowsports]

Greetings,

Yes.  This is the issue.  Canon does not provide a certified ARM based driver as yet.  I'm not sure Microsoft supports the MF series natively as I don't see it listed in the knowledgebase.

https://support.usa.canon.com/kb/s/article/FAQ100604

Wish I had better news.