PIXMA G7020 unable to scan, code:9,244,3

[ATXRunner]

Hello, I am on a macbook pro latest version update. I can print from my printer, but when I try to scan using the Canon IJ Scan Utility Lite app, I get the following error message: You do not have the required privileges to access the specified folder. Code:9,244,3. I do have the Canon Print app that allows me to scan, but I want to use the utility lite app because I want to be able to doc feed several pages to scan simultaneously. I have uninstalled and reinstalled the app. I have looked at the folder permissions and noticed that it shows fetching. I am logged in as the admin. Not sure what else to do. If someone can help, please. Thank you

[Patrick · Accepted solution]

Hi ATXRunner,

Please try these steps:

1.  Right click your desktop and create a new folder on your desktop.  Name it Scans.

2.  Open the IJ Scan Utility Lite.

3.  Click the Settings button in the lower right corner.

4.  Click on Document Scan on the left side.

5.  In the Save settings section in the middle of the right side, click the Save in drop down.  Select the Scans folder that you had just created on your desktop.

6.  Click OK at the bottom.

7.  Load the document to be scanned and then click the Document button on the IJ Scan Utility Lite.

Your document will be scanned and saved in the Scans folder on your desktop.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[ATXRunner]

That worked! THANK YOU.