imageCLASS MF244dw - Won't Scan Wirelessly

[gtifeld]

I have a friend with the above-listed device. It is connected wirelessly and printing is fine, but unable to scan. I reinstalled the software from scratch, but when I try to print from the computer, I get the error message: "ScanGear MF - Cannot communicate with the scanner. The cable may be disconnected or the scanner may be turned off. Check the scanner status and try again. Scanner driver will be terminated."
That's as far as I can get. It looks like the software is not seeing the scanner wirelessly, even though it does for printing. I checked the scan utility for some settings option where I might be able to manually select the device, but not seeing it. My friend says he WAS able to scan wirelessly at one point, but it suddenly stopped working. But I only have his word on this. The laptop that it's connected to is running Windows 11, which is fully updated. It's possible that this only worked on his old Windows 10 PC, but not on the new laptop. Any ideas/suggestions would be greatly appreciated. Thank you in advance. 😁

[Printertales]

Hey! Had something similar happen. Printing worked fine but scanning just stopped outta nowhere. Try opening “MF Scan Utility” and make sure the correct scanner is selected under “Product Name.” Also, check Windows Firewall  sometimes it blocks the scanner part even if printing’s fine. If that doesn’t work, try connecting via USB just once, scan something, then switch back to wireless weirdly that re-syncs it sometimes. Hope that helps!

[gtifeld]

Hi Printertales. Thank you so much for your response. I did check the MF Scan utility and the correct printer is selected. In fact, it's the only option there. I aslo checked the firewall settings and didn't see anything out of the ordinary. I haven't tried a USB connection yet, so I will try that next. The printer belongs to a friend of mine, which means I can't test it until I can get over there. So I'll try to get to that ASAP and let you know what happens. Thanks again. 😊

[gtifeld]

Hi again, Printertales.

I went back and I couldn't even get it to scan when connected via USB.If you have any other suggestions, I look forward to hearing them. Thank you again.