05-17-2025
05:35 PM
- last edited on
05-19-2025
03:36 PM
by
James_C
I have been using my printer for over a year now. I recently changed internet providers and my printer is no longer connected to the internet. I need to get my computer and printer to work together but I can't seen to find the information to do this. Please help this old lady get connected please?
I have an Imageclass D570 laser printer connected (or unconnected) wirelessly to my Macintosh Desktop running Sonoma 14.6.1
I very much appreciate any suggestions you can give me. Please talk in simple language because I'm not technical. LOL
05-17-2025 11:11 PM - edited 05-17-2025 11:16 PM
Greetings,
Drivers, and instructions for setup, installation and wireless help can be found on your devices support portal.
Have you connected the printer to your new wireless network? If so and you still cannot print, it might be helpful to remove the printer from your system, uninstall its software, restart and run the installation (drivers) software again.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
05-19-2025 12:22 PM
No, the printer is not connected to the internet. The computer is connected to the internet. That's my problem. I can't figure out how to change the printer from the old internet provider to the new internet provider.
05-19-2025 02:00 PM
Hi Penni,
The printer does not "connect to the internet" per se. It connects to the wireless network your computer and other devices in your home are also part of. This allows the devices on that Network to communicate with each other.
So let's make sure you are using the correct terms to describe your issue. Is your Printer connected to your computer by a cable or was it previously connected to the same wireless network as your other devices?
What is the name of your wireless network? Do you know the password for this new network?
In the link I provided above, there is a section called Wireless help. This will show you how to connect your printer to your home network.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
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