07-02-2026
12:49 AM
- last edited on
07-02-2026
08:04 AM
by
James_C
I am trying to install Canon MF Scan Utility on a new laptop. I get the error message that "A scanner driver supporting this software is not installed. Install it and try again." I had already attempted to install the driver package ([Windows 64bit] MF249dw/MF247dw/MF244dw MFDrivers (UFR II / PCL / FAX / ScanGear), but after attempted installation I get an error message saying "This setup program is not for 64-bit windows."
07-02-2026 06:49 AM - edited 07-02-2026 06:50 AM
All software and drivers are here, including the Windows 64 bit scan utility program. I don't know what operating system you are using, if not Windows 11 choose which one you have on the right side of the pane, if it does not auto detect what it is. You may need to uninstall your printer/scanner and start again. If using a usb/printer cable don't connect it until prompted to do so.
07-02-2026 08:28 AM
Greetings @cribeyre,
Please tell us more about your operating system and hardware. Windows 11, and is your system based on Intel, AMD or Snapdragon architecture?
~Rick
Bay Area - CA
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