MX492 is possessed!! Help!

[Adventurejenny]

Hi!

First time posting here. I have the Canon Pixma MX492. I replaced the black ink cartridge with a new one the other day and used it twice without any problems. Early this morning it started turning off and on by itself. I tried unplugging it and rebooting it and it won't stay on long enough to do anything. It doesn't even give an error message and none of the buttons work. It just keeps turning off and on, off and on. I need this for work! Help! 

[jperez739]

Here is the fix! I verified it!

 

[nrhug19]

Wow. The same thing started happening to me yesterday (5/31/22), and when I read all the dates that everyone posted, it looks like Canon needed some $$$ yesterday. I'm going to try the fix that someone else posted below. I need this printer to work for another month since June is graduation month here in NY, and I am printing a lot of scholarship odds and ends. It is truly acting possessed! 

[ddo204]

My MX492 is doing the same thing. Obviously Canon pushed out some kind of update that has caused these printers to malfunction. When can we expect a fix for this? If I have to purchase a new printer it will definitely NOT be a Canon.

[dlareg]

I have the same problem since app 5:15 am. I will wait till app 4:00pm  if the bug is not cleared I am going out to purchasse an HP or EPSON or any other type of printer.

[nrhug19]

So I disconnected my internet, turned off the internet on the Canon, ran a cable from my computer to the printer and it now works.. but that's not why I bought this printer - to have it hardwired. I liked the ability to print from any device. Won't be buying another Canon if they don't fix this. The Epson power tanks look better and better now. 

[Eileen4]

That's exactly what I am thinking of doing.  

[marm]

I was able to get through to someone at Canon and tell them about all of us having problems on the same day, same symptoms, multiple models --and getting no one at Canon to respond....................she checked with someone and came back and told me that they have learned of the problem and are working on fixing it.................NO idea how they are going to communicate to anyone......but I asked her to tell them to post something in the community here...............

i am new to community so am blocked from posting anything.....  apparently i am only allowed to 'reply' - so hopefully someone will see this and hopefully we will all see some help on it later today.........to make matters more annoying......i just learned that even though I had already registered my printer the same day I bought it, they have no record of that -so won't be very helpful at all- still arguing about getting some communication from them when they finally figure out how to fix this mess

[marm]

NO this does NOT help  Canon caused this problem with something bad they did............instead of platitudes of us all coming hat in hand with a plea for 'help'............Canon should issue an apology and a fix.

[marm]

time to post on twitter

[Eileen4]

This might be helpful to someone who is very tech savy, but not your average or below user.  Furthermore, the instructions would have to be handwritten ad we can't print them.  Canon Must correct this or lose many customers.