Camera Software
Showing results for 
Show  only  | Search instead for 
Did you mean: 


Canon Connect App

The canon connect app is on my phone. When I tap the icon to open the program, the program will not open. It tries to open and it goes to a white screen and then immediately shuts down. I have uninstalled the app and reinstalled the app still, the sa...

DPP 4.5.20 Memory error during Gama Auto Tune

Been using DPP for 6+ months now.  First time I have ever seen a memory error in the software.  First checked that other programs were closed, verified nothing using memory in task manager, rebooted computer, attempted to perform operation on same im...

Resolved! EOS Utility Image Download to Computer Problem

I have used Canon EOS Utility for some years to download images from my Canon 70D Tto my computer via USB connection.I recently downloaded the Eos Utility 2 for Windows 10 and it worked fine.Yesterday I tried downloading some images as normal and alt...

Waking camera when remote shooting - iPhone

During a remote shoot last night using Camera Connect with iPhone, my Live View went to sleep. I couldn't figure how to wake it up again without pressing the shutter button. I suspect it is tied to my iPhone going to sleep after a certain amount of t...

DPP4 crashes every time I open it

Hi all. I just loaded Digital Photo Professional 4 on my MacBook Air. Every time i open it, it crashes immediately. So frustrating. Any ideas why or how to fix? Thanks.

lawchiq by Apprentice
  • 5 replies

Unable to connect camera (eos m10) with phone

Hi, I have some problem connecting my camera to my phone via wifi. I have follow the instructions accordingly. However, when I get to the stage where the wifi is "connected" the message "internet may not be available appear below the ssid of the came...

weetai by Apprentice
  • 1 replies

Eos utility is not working (Canon 70D)

Hi, I tried to use the EOS utility 2 with my Canon 70D, but apparently the software is not recognizing the camera and I was not able to figure out how to solve it. I also have used with my T2i, but it worked fine. I'm using windows 10. Does anyone kn...

tsouza29 by Contributor
  • 10 replies

Apple Photos and DPP 4

I have a MacBook Pro and canon T6i, I was using my iPad Air for my photos, but just bought the MacBook Pro.  I have the Canon software downloaded.  When I try to bring any photos into DPP4 the software can't find any photos.  I can edit my photos in ...

image sync always sends via server

I have a Canon G7X which is connected to Canon Image Gateway. I have installed the image transfer utility on both a macbook air running osx 10.11 and a mac mini running osx 10.11. No matter what I do I can not get the camera to send images directly v...

EOS Utility/White Balance

Hello Photographers, I pretty much do studio photography/product.I need know how to pick from a grey/white board the right WB using the EOS Utility software from Canon. There is any expert can explain in details or even better re-direct me on a detai...

luigi by Apprentice
  • 2 replies

Resolved! Issue DDP4.6.10 installer

Downloaded DDPW4.6.10 installer .zip   unzipped and loaded on Aspire vx5-591g 2.8gb Intel I-7 16 gb ram  NVIDIA GEFORCE GTX 1050ti  Can not get DDP TO RUN,  Suggestions, known issues? 

jaw1947 by Contributor
  • 5 replies

Resolved! Flickr connection

Hello guys, I hope you can help me with this one. Maybe it's just me, but the thing is whenever I try to connect my Image Gateway to Flickr, the button "To Flickr" will just load... the Flickr website, but it will not connect. Because of this, I can ...

Gesph by Apprentice
  • 10 replies
Getting started

New to the community? Here's some information to help you get acquainted:

03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.