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t8i images not loading in lightroom

My new T8i images won't show up in lightroom. It's as if they aren't there. It looks like they are uploading in a cr3 raw format. I tried downloading a DNG converter but it doesnt recognize them either. I downloaded canons digital photo professional....

sdykstra by Apprentice
  • 4529 Views
  • 7 replies
  • 0 likes

Canon Eos utility 3 + Mac os ventura

Hello,A week ago i have update my macbook pro in to mac os ventura, the moment i have updated, the Eos utility have stop working. I needed to install and update Eos utility to Version 3.16.1, and ever since then, the moment i connect my camera it tak...

talnisim by Apprentice
  • 14991 Views
  • 11 replies
  • 5 likes

DPP4 not opening

I use DDP4 quite often, and to my surprise one day it would not open. The loading screen pops up but never opens. I am on windows 10. I have reinstalled the software, restarted my pc and everything else I could think of.

SRJOHN by Apprentice
  • 1074 Views
  • 1 replies
  • 0 likes

Resolved! Automatic photo forwarding using Digital Photo Professional 4

Hi all, my work is having me set up automatic camera forwarding using Digital Photo Professional 4. I am trying to have it so that it automatically forwards all photos from a Canon EOS Rebel T7 whenever it is plugged in to a folder in a shared drive....

JDJ1 by Apprentice
  • 1110 Views
  • 2 replies
  • 0 likes

EOS Utility wont function with windows 11

I have recently had to get a new computer with Windows 11. my EOS utilities software does not recognize my camera and I keep getting an error message that my camera won't connect to the computer. The only way I can transfer my images is to remove the...

Issue Connecting 5D MK IV to Canon connect app

Hello all,I’ve downloaded the “new” Canon connect app. I want to use my 5d mk iv to shoot stills remotely using my iPhone 12 Pro. I have tried everything but, can’t seem to make that happen. what am I doing wrong?Help,James

bluesjb1 by Contributor
  • 3364 Views
  • 5 replies
  • 0 likes

Resolved! Third party Startup software for retired Power Shot A590 IS

I received a Retired Power Shot A590 IS but do not know if the current software supports Windows or Mac. Canon has retired that camera and no longer provides driver/software support. Is there a third party provider for startup discs or software downl...

jjBoye by Contributor
  • 3986 Views
  • 13 replies
  • 0 likes

Canon Mobile App Wont Connect to PowerShot SX530 HS

When I follow the instructions to register my camera in the Canon mobile app (in order to import the photos to my phone), it eventually leads me to this page. I connect it to the cameras wifi and the app recognizes that but then does not give me an o...

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Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II