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Resolved! Digital Photo Professional 4.12.20 constant freezing

Hi People, Couple months back I built my dad a new pc. Reinstalled everything and gave him the latest version of dpp. Now there is major issue, whenever he browses through his photo's the program freezes constantly (not responding) for 10-20 seconds....

MerlijnD by Contributor
  • 5029 Views
  • 17 replies
  • 0 likes

How to keep image data after editing?

If I transfer RAW photos to my phone (or computer) I have all the data, camera, lens, settings, location, etc, in the info section of my photo appHowever, after editing, I usually lose all that after the image is edited (sometimes it'll keep lens and...

raven403 by Apprentice
  • 305 Views
  • 1 replies
  • 0 likes

image.canon photos not visible on tablet, OK on phone

I have a Canon EOS M50 Mark II that will download photos to image.canon but when I go to image.canon I can view them only on my Samsung Galaxy A20 phone, but not on my Samsung Android tablet. I want to be able to see them on my tablet so that I can k...

1 second lag 4-5 mins in when using r7 as webcam with obs

Hey everyone I’ve been experiencing this issue the last couple videos I’ve made, it started happening out of nowhere so I’m kinda confused. When I’m recording videos via obs with my r7 hooked up to my MacBook Pro via ubs-c I’ll get a very minor 1 sec...

Cdawg by Apprentice
  • 362 Views
  • 1 replies
  • 0 likes

No Google Drive preview for Canon CR3 files

When I upload CR3 photo files in Google Drive the preview option is not available. This was not a problem before. I have done the suggested options by Google help concerning allowing all Cookies and google account reboot. Anyone else know a solution?

Glenn2 by Apprentice
  • 1828 Views
  • 3 replies
  • 0 likes

Air drop photos - not uploading in app

When I get a photo airdropped and saved in my phone photos, it’s not appearing in the recents or uploading in the app. Does it take a little bit? Is there a way to refresh? I’ve tried both and I’m curious how to set up where any new photos taken or a...

CassieT by Apprentice
  • 539 Views
  • 4 replies
  • 0 likes

Resolved! Eos utility 3.17.1 STILL not working on Ventura

I was happy to see the EOS utility update, hoping that since Mac released the OS in October of last year, Canon would FINALLY make the software compatable.Looks like my hopes didn't play out .My r5 tethers instantly and without a hitch to Capture One...

jakobox by Contributor
  • 1069 Views
  • 3 replies
  • 1 likes

Android viewer for Canon raw files?

Can anyone recommend an app that will let me browse and delete CR2 and CR3 files on an Android device? I have been searching for two days and have not found anything that works. Thanks.

Bazsl by Rising Star
  • 5767 Views
  • 7 replies
  • 0 likes

Stupid xmp sidecar files

Why can’t camera manufacturers design the files so when shooting raw and working on them in post, thet the sidecar files get embedded into the raw file instead of having those annoying extra files? 

Resolved! EOS 6D Mark II Firmware only shows as a .dmg file

I've downloaded the firmware but it only shows on my Mac as a .dmg file. When I click on it, it does not open further. Is this whole .dmg file what I drag to my card? Thanks. I obviously don't want to screw this up!  

Skip70 by Enthusiast
  • 2194 Views
  • 23 replies
  • 0 likes

EOS Utility v3.17 Won't Work With EOS R3 & EOS R5

Can anyone tell me why Canon utility will not work after spending over twelve thousand dollars on a Eos R3 and a Eos R5, you can even make software that works to download your images. I do have a few card readers, but that's not the point. I should b...

Canonoli by Enthusiast
  • 2294 Views
  • 18 replies
  • 1 likes

(In)compatibility of EOS Utility with MacOS Ventura

I updated last night to MacOS Ventura. Unfortunately, the EOS Utility does not seem to be compatible with the latest version of MacOS. Because of this, I cannot connect with my Canon EOS R6. This is quite disastrous for me, since I use my R6 amongst ...

Stefan1 by Contributor
  • 25470 Views
  • 94 replies
  • 32 likes
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