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Resolved! Folders Unavailable in DPP

Just starting to use DPP for RAW conversion from R5 based on comments that it is better than Adobe apps.  However, when I open DPP on my iMac, I can't access several folders, including Desktop.  The folder names in the left column have a very small w...

Screen Shot 2021-05-05 at 5.17.19 PM.png
Schroed by Apprentice
  • 2524 Views
  • 4 replies
  • 0 likes

Image.cannon videos not syncing with Google Photos

Hello there I have image. Cannon set up, and it automatically syncs my photos. It works well and is reliable. I am using a Canon M6 Mark ii. Videos do not work. They get sent to image.cannon, I can view them on image.cannon, but they do not sync with...

jnwilde by Apprentice
  • 2094 Views
  • 1 replies
  • 1 likes

Resolved! DPP 4.14 cannot access Digital Lens Optimizer

Hi,Please be patient with me - I am new to this forum and new to the DPP application which I have just started trying to use with my new EOS R5 and 24-105mm f4L lens. When I try to edit images in DPP 4.14 and click on the "Perform image lens correcti...

jswt25 by Contributor
  • 6695 Views
  • 3 replies
  • 0 likes

EOS utility does NOTHING

I have a Canon t3i that I'm trying to get photos off.  Used to be easy with EOS utility.  Used to be able to just simply download photos, all nicely arranged in dated folders.  Now?  Run all over the internet looking for the necessary software (becau...

lbb by Contributor
  • 14810 Views
  • 17 replies
  • 0 likes

How to let DPP recognize the 2nd user of my PC?

 My PC had only one user for many years. Now, a second user is added to it. It seems that either the second user does not recognize the DPP or vice versa. This is the situation:1.The second user is logged into the PC.2.A Canon camera is plugged into ...

Dianoban by Enthusiast
  • 1774 Views
  • 2 replies
  • 0 likes

Resolved! Can't edit photos in DPP 4

Hello! I recently got a Canon 80D, and not long ago I found out about DPP.I tried to edit an image, but I can't access the brightness editing, white balance or the advanced section. Would that be because this is a .jpeg file instead of a RAW file?I'v...

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Camera Connect not working since Apple 14.4.2 update

Hi, I use my camera for remote shooting on a 9metre camera pole and to date, it has mostly been fine. When Apple introduced IOS 14, things stopped working, but updating the Canon firmware on my G5X did the trick. Now, following another Apple update, ...

DavidUK by Apprentice
  • 1266 Views
  • 0 replies
  • 0 likes

Re: EOS Utility Problems me too

I have an EOS rebel sl1 and downloaded and updated the digital photo professional software to convert RAW images and the program does not erecognize the camera nor can i select it as the default program to open when i plug in my camera...Please help

dvlmn823 by Apprentice
  • 1606 Views
  • 4 replies
  • 0 likes
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements

12/18/2025: New firmware updates are available.

EOS C400 - Version 1.0.4.1

EOS C80 - Version 1.0.4.1

XF605 - Version 1.0.7.1


12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II