Camera Software
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DPP re-install

Hi everyone, Before I commit to DPP as my main editor has anyone any information regarding what happens with dpp when I need to upgrade my computer and therefore need to re-install dpp? Specifically, how do I retain collections that I have already ma...

beegandy by Apprentice
  • 1 replies

Saving DPP4 Collection link data to a file.

Hi Everyone,  I know its a bit unconventional, but I'm trying to use DPP over two different computers.  Is it possible to 'save' a collection to a file so I can view the images within collections on two different computers running DPP? Thanks!

beegandy by Apprentice
  • 2 replies

EOS 1500D Canon App iOS 12.4 connection issue

Hi Canon SupportI have an issue with a EOS 1500D camera and connceting to an iOS device running iOS12.4. It is no longer connecting via blue tooth. I installed the iOS 12.4 update and the camera and canon V-2.5.1 ipad app no longer works. Are you abl...

EOS Utility 3 and macOS Mojave

Hi had a look through the forum and cannot see anything that might help so have to ask for assistance.Just purchased a 5D Mk4 and loaded the latest EOS Utility 3, my macbook is running the latest version of macOS Mojave 10.14 but as soon as the camer...

yosser29 by Contributor
  • 27 replies

Resolved! Uploading Photos to Canon Image Gateway or Google Drive

To Whom It May Concern: My name is Andrew Wissler. I have a question about my Canon PowerShot SX620 HS. When I upload photos to Canon Image Gateway or Google Drive, is there any way I can change the folder(s) that the images download to, and if so, h...

Resolved! Quick Preview - how to rotate?

We have a Canon 6D Mark I which we use for food photography. We often mount the camera on an arm facing straight down onto a table. We use EOS Utility 3 on a Mac (10.14).  Recently, somehow a setting has been activated where the main preview window i...

Resolved! Need help wire hdAlbum EZ

I am woring on a book and want to add text in Spanish and need to use the ñ, á, é, í, ó and ú characters. I am using a Mac with an english keyboard, to create the characters above I jus hold the key down and oick the option I need, This does not work...

Resolved! EOS Utility stopped working (version on windows 10)

Hi I am using EOS utilty version on windows 10 for more than 6 months on 2 different computers with excatly same settings for remote shooting with Canon EOS 100D directly connected to the PC with USB cable.2 days ago the EOS Utility stopped...

Greg1 by Apprentice
  • 3 replies

Failed to save images via Eos Remote to Iphone X

Hi,  I have a Canon 70D and saving images using EOS Remote App on my Iphone X. I've not had any problems saving images using this app up until yesterday. It now says "Failed to save images" but it will allow me to delete images on the app itself as w...

MyThy177 by Apprentice
  • 5 replies

Resolved! DPP failed to start Photoshop

I am running DPP v4.7.21.0 on Windows 10.  I also run Photoshop Elements 2019.  I have imported RAW images to DPP but when I try the Transfer to Photoshop menu item in DPP I get an error message 'Failed to start Photoshop'.   Is there anything I can ...

Changing wi-fi password

My Canon Connect wi-fi password is a very long list of numbers, nothing I could ever remember. Does anyone know of a simple way to change that password into something an old photographer might remember? Thanks

Canon Connect App ios13 crash

After the first launch my App working fully, but after wifi setting up and disconnect and quit from the app, the second launch is crashed, just the notification from bluetooth turn on, even if it’s enabled.The app doesen’t run.Drop me out to the ipho...

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