(In)compatibility of EOS Utility with MacOS Ventura

[Stefan1]

I updated last night to MacOS Ventura. Unfortunately, the EOS Utility does not seem to be compatible with the latest version of MacOS. Because of this, I cannot connect with my Canon EOS R6. This is quite disastrous for me, since I use my R6 amongst others as a webcam. Why? In my profession and role, presentation matters a lot. 

When will this be resolved? Why is Canon seemingly incapable of keeping their software up-to-date?

De facto, the almost brand-new camera is now not useable anymore.

[johnrmoyer]

EOS utility 3 works for me. I have an iMac with Intel CPU. I have Ventura 13.0.1

It is different for someone with M1 chip.

I have EOS Utility 3.16.1.3

I not only had to clear NVRAM, but also had to drag the EOS Utility folder to the trash, download a new copy for macOS 12, and install it again. I only tried connecting EOS Utility 3 to the camera using USB and did not try WiFi.

It seems to me to be a problem with some new USB security thing and it also broke Android File Transfer for me. There may be a security permissions thing for WiFi also, but I did not look for this.

I hope some of this might be helpful.

[gvl]

Unfortunately this did not work for M1 .... I did uninstall and reinstall also 😞

Anyone got EOS Utility 3.16.1 to work with M1

[Blueberry_Lover]

I have an EOS R5 with Ventura 13.0.1 installed on a Mac mini (2018). I downloaded the macOS 12 version of EOS Utility 3 from the Canon (USA) website. I also removed the EOS Utility (launcher) from the login items (automatically run at login) and quit the utility if running.

My camera is connected via a (Canon supplied) USB-C cable directly connected to a USB-C port on the Mac mini. I manually launch EOS Utility 3 and turn on the camera. If the EOS Utility 3 doesn't connect immediately, I disconnect and reconnect the USB-C cable which usually resolves the issue.

Hope this helps.

- Pie Lover

[jrhoffman75]

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@gvl wrote:

Unfortunately this did not work for M1 .... I did uninstall and reinstall also 😞

Anyone got EOS Utility 3.16.1 to work with M1

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Not a direct answer, but it does work with a Ventura M2 MacBook Air.

[ianzakharov]

Well, there are no good options actually. Wi-Fi is deadly slow for R5 files and drains batteries so bad. It’s not reliable also. As for me, I can’t purchase CF-express card reader easily here. So yeah, it’s a problem, unfortunately.

I am happy 3.16 helped me, but seems it doesn’t help with M1.

[ianzakharov]

It’s a shame Canon couldn’t fix it. Beta Ventura was available pretty long before public release. I don’t believe they had no chance to check things out

[jrhoffman75]

3.16.1 works with Ventura and M2. 

[johnrmoyer]

It is a shame that Apple could not provide better release notes to non-Apple developers. It is a shame that Apple changed the USB security after the beta and just before release of the new operating system version. It is a shame that Apple omitted the end-user menus for fixing the USB security problems from machines with Intel CPUs. It is a shame that Apple broke software from multiple vendors including Canon.

If Apple changes the API without publishing information about the changes, the the fault is at Apple and not with all of the other software from multiple vendors that Apple broke. (macOS is still better than Windows)

I hope Apple will do better next time.

[SteveStone]

This download fixed the issue on my iMac, running Ventura 13.0.1, enables the r7 camera to communicate over usb cable.

Its odd that Canon hasnt rolled out this version of the EU-Installset dmg to all sites.... doesnt show on the UK version of Canon site

[gvl]

As it seems at this time not possible to connect via the USB cable, nor Wifi, here is my temporary workaround while not using the M1 directly:

a) i configured an 8 inch firetablet so it can download and install from google playstore. Thus it looks like a normal android. I installed EOS utility in there. The firetablet I have can be bought for <$50 as on sale right now. 

b) I use the camera as wifi access point and connect to the tables. I can now control the camera via the tablet.

c) Although I could download the images to the tablet, this is not realy where I want them so I plug the SDCard into my M1 mac and download from there.

Its realy a shame that this all does not work and either better documentation is provided to prove us all wrong and we can make it work, or that a new version be developed and released by cannon that is uploaded under Ventura in the cannon support Web site.

Having said this I like quite my new setup and I have now a dedicated tablet just for the camera. I do not use it for other purposes. Thus its easy to connect. However, if you are not familiar with how to add google play to the tablet, get a cheap regular android tablet.