Posts
Resolved! Camera Connect app stripping exposure info from EOS 80D RAW files
When using Camera Connect 3.5.11.15, build 1430 with EOS 80D I’ve found that when uploading RAW images to my iOS device, Camera Connect strips out useful camera, lens and exposure settings from the uploaded image. This is a new occurrence. I’ve looke...
Resolved! Tahoe 26.1 vs EOS Utility 3
Looking for confirmation before wasting a lot of time....I have a 1Dx that I use EOS utility on occasionally ...so went to use it and it doesn't load properly and I had to force quit it, so re-downloaded etc...and its still doesn't run...so I am conc...
Resolved! EDSDK keeps showing "EDS_ERR_DEVICE_BUSY" when attemping to download video.
Hi Canon,Hello Canon,We are connecting the R50 mirrorless camera to a PC to control it remotely for functions like starting/stopping video recording and downloading videos.Most of the time, it operates normally. However, occasionally when we try to s...
CameraWindow does not open in Windows 11
I want to put CameraWindow on a new install of Windows 11.I looked for the latest version on Canon's website for my “PowerShot ELPH 100 HS. However it says “PowerShot ELPH 100 HS has been retired. Product support is no longer available. Driver and co...
Resolved! Canon DPP only works with WIFI OFF on Asus ProArt PX13, Windows 11
AMD Ryzen AI 9 XY 370 with Radeon 890M and NVidea RTX 4050. Would like suggestions on how to get Canon support. Please do not bother with the following suggestions as I've tried them all multiple times:1) Updates - OS, WIFI or graphics Drivers, DPP...
EOS Utility 3 shows "Communication cannot be established" message
EOS Utility 3 is Terrible This has got to be one of the worst pieces of software ever. Come on, Canon! Why can't you get this right? Why is this so difficult for you? Why do I keep getting this error message every time I try to connect my R6 to m...
Resolved! EOS Utility : Sequential number vs image number in the filename
What is the difference between the two file name tokens of sequential number vs image number?
Resolved! any way to install ZoomBrowser EX on Windows 11
long time Canon user as you can tell with ZoomBrowser in the Subject.. still using it on my Win 10 PC's.. mainly to upload pics off my SD card.. it just works the way I want it to.. just got a new HP 13"Laptop Windows 11.. ZoomBrowser EX will not...
Camera Connect app asking me to enter ASCII or hexadecimal characters
I just got a Canon EOS Rebel T7 and I’m trying to connect it to the Canon Camera Connect app. I got to the point where the camera identified my WiFi. The next option is to enter 8-63 ASCII characters or enter 64 hexadecimal characters. I have no idea...
Resolved! Pictures disappearing in LightRoom Classic on a Mac
All, I have been using the above software on my Mac Mini and PC for cataloging and processing. Recently I have a problem with the cataloging and losing my downloaded pictures on just the Mac. I download my pictures and then establish the catalog name...
Resolved! Loading metadata using EOS Utility 3 is a nightmare!
I have had years of problems trying to load metadata into the camera using EOS Utility. I have researched so many variables that you need to do in order for the software to work but it takes about 10 to sometimes twenty attempts to get it to click.I ...
Resolved! Does EOS R7 need Sigma firmware to support Sigma 10-18mm lens?
Hello, I have a Canon R7 and bought a sigma 10-18mm 1:2.8 DC DN067 lens. (RF mount) The Canon firmware vesion that I have is 1.7.1 Do I need a sigma firmware applied to my camera to support the sigma lens ? If yes, do I need Sigma USB Dock? Thanks i...
iPhone 16 Max and EOS R5ii - Video Freezing and Reconnecting Consistently on Canon Connect App
Does anyone have a flawless experience using their iphone as an external larger monitor even with using a usb cable to connect to the camera connect app. For me it works fine for a bit and then the video freezes and it goes for a reconnection reset. ...
Resolved! Canon Camera Connect App in Movie Mode
Is there a way of using Canon Connect App in Movie Mode? I tried to use it in Movie Mode, and whenever i do, it says Remote Shooting is not available in movie mode. Also, is there any way of importing videos from the camera to my iPhone? I own a Cano...
