EOS Utility not working with Windows 10

[almaniac]

Hi all, 

  I just upgraded to Windows 10, and immediatly ran into the problem that is described in this thread about Windows 8:

http://community.usa.canon.com/t5/Software/Eos-Utility-problem/td-p/1189

After reading that thread I decided to unplug the other USB devices I had in the computer at the time (Garmin Watch, USB key, smart phone) and turn off the camera.  I then turned on the camera and ran the EOS utility and it found my camera and worked correctly.

Clearly this problem is still not resolved, but that simple work-around gets me downloading my pictures again.  There are a lot of other things people tried in the above thread, but I just unplugged the USB devices and was good to go.

[xyz77chiu]

I installed EOS Utility 2 and Utility 3 but are not working for me. What did I do wrong?

I cannot opn EOS Utility at all to save my life and don't have proper cord to do manual download.......

Members at this community.........please help!!

[RobertTheFat]

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@xyz77chiu wrote:
I installed EOS Utility 2 and Utility 3 but are not working for me. What did I do wrong?

I cannot opn EOS Utility at all to save my life and don't have proper cord to do manual download.......

Members at this community.........please help!!

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Make sure you have the latest release of EOSU. And if you're using the Home Edition of Windows 10, make sure that Windows Media Player is properly installed and operational.

But if uploading pictures to a computer is your sole objective, the simplest solution is to buy a card reader.

[Peterw1]

That is what I did, not very satisfactory at all. What irritates me is that Canon show total lack of concern. They should be brought to account.

[RobertTheFat]

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Peterw1 wrote:

That is what I did, not very satisfactory at all. What irritates me is that Canon show total lack of concern. They should be brought to account.

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And yet many of us use EOSU on Windows 10 with no problems at all. So in the absence of some more definitive descriptions of the problem, there may be some justification for Canon's lack of concern.

OK, here's something to try if you haven't done so already: Completely uninstall both versions of EOSU, and then install the most recent available release of EOSU 3 only. The installer will automatically install both versions, along with a monitor program that, when invoked, will automatically select the correct version for your camera. I believe we've seen cases where two separate installations got in each other's way and starting over was the only way to resolve it.

[HighSierra]

X2.  I even went so far as to install from the Cd whick came with my Camera. It got the latest version from Canon during the install.

I'm sure my problems originally started with a Win 7 to 10 upgrade. My recommendation if this is your case would be to Install Win 10 from scratch.

[firefly2560]

The cable isn't a special one. You should be able to buy it from most computer stores. It's a standard USB 2.0 plug on one end and a USB Mini 2.0 B on the other. Take the camera to your computer store to match the plug type.

If you buy a card reader, most of them use the same cable.

[firefly2560]

The reason I always use EOSU is that it stores a list of what's already been downloaded, so that if you download new photos after a shoot, you can select "New" and you only tag the new ones. If you use a card reader you have to select the new photos manually.

Your comment about Windows 10 version raised another point. I'm using Windows 10 Pro. If others are using Windows 10 Home, that may explain why different people are getting different problems.

[James1138]

Since my post in Aug 2017 (page 12), I've still not been able to get it working, despite all the replies on this thread.  

Although I do want to check - for those that have this working, are you using a USB cable to connect your camera to your PC?  That works for me too.  When I connect the USB cable, the Utility automatically pops up, and that's how I transfer my photos currently to my PC currently.

My problem is that I can't connect my Canon camera to my PC from a Wireless/LAN perspective. Yet the Wireless/LAN works when transferring images for everything else.  Specifically tranferring works from the camera to:- Mobile/Android, TV/DLNA, YouTube direct, Irista, Canon Image Gateway.

I'm assuming that transferring files from my wireless Canon camera to my PC on the same LAN is not possible.  Neither is there anything in the manual to indicate that this is possible. Which is bizarre as like most people, all I want to do is transfer my camera files to my PC so I can edit them in Lightroom.

[Stephen]

Hi James1138!

Since you're still having problems, we suggest reaching out to support.

If you're here in the USA, our US-based team is available from 10am to 10pm (ET) at 1-800-828-4040.

If you're outside of the USA, click HERE and select your country or region for support options. 

[RobertTheFat]

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@James1138 wrote:

Since my post in Aug 2017 (page 12), I've still not been able to get it working, despite all the replies on this thread.  

Although I do want to check - for those that have this working, are you using a USB cable to connect your camera to your PC?  That works for me too.  When I connect the USB cable, the Utility automatically pops up, and that's how I transfer my photos currently to my PC currently.

My problem is that I can't connect my Canon camera to my PC from a Wireless/LAN perspective. Yet the Wireless/LAN works when transferring images for everything else.  Specifically tranferring works from the camera to:- Mobile/Android, TV/DLNA, YouTube direct, Irista, Canon Image Gateway.

I'm assuming that transferring files from my wireless Canon camera to my PC on the same LAN is not possible.  Neither is there anything in the manual to indicate that this is possible. Which is bizarre as like most people, all I want to do is transfer my camera files to my PC so I can edit them in Lightroom.

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When you are trying to connect your camera to your computer, which device is the client and which is the access point? If the answer is "Both are clients" or if you don't understand the question, it's likely that that's your problem.