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HELP!!! EOS Utility not reading my Canon R6 Mii connection

lineshotphoto
Apprentice

I installed the webcam utility recently, not sure why, and when I did my Utility 3 stopped working. I have since updated my Mac software to Sequoia15.3.2, my Canon R6 Mii firmware, uninstalled Webcam, Uninstalled Utility 3, reinstalled U3 and still getting the dreaded "Connection not found, close all apps, blah blah blah". WTF do I do? I count on live view feature to make YT videos for a living. How do I get Utility 3 to recognize my camera again when plugged with USBC? 

1 REPLY 1

NatalyaP
Product Expert
Product Expert

Greetings lineshotphoto,

Check and see if the Wi-Fi on the camera is enabled and disable it prior to connecting the camera to your computer with the USB cable. Though the EOS Webcam Utility is uninstalled, there may be a different application that may be running in the background that is trying to communicate with the camera. This would prevent the EOS Utility 3 application from detecting the camera. Please check and close any other application that is running that may be communicating with the EOS R6 Mark II camera.

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