Showing results for 
Search instead for 
Did you mean: 


Resolved! XF400 - can't reduce gain in manual mode

Hi, I'm using the XF400 in manual mode and for some reason can't seem to lower the gain past 9db (I'm trying to lower using the custom button/knob... I can increase the gain upwards of 9db... but not lower)... this has happened to me a few times and ...

rnb by Apprentice
  • 4 replies

HF G20 issues

Hey ALl, I am having issues with my HF G20.The option to select between internal, A and B slot is not longer available!? Only Photo capture....Was installing a FLASHAIR card and in the process am not able to move from memory space to memory space.......

Vixia HF G Series - Video At Night - Focus Issue

Last night I shot 8 minutes of fireworks with my Vixia HF G20 using M Mode.  Most of the video turned out well and the audio was assume as I was almost directly underneath the display.  I was using M mode and made no other changes to the defaults.  A...

Time code

I've turned time code on but cannot turn it off.  How do I do that?  The instructions in the manual don't seem to work.

XA30 Scene Numbering

The scene numbering in the Canon XA30 is off by one digit from the file name on the card. For example, scene 1 of 100 displayed in the camera is actually 00000.MTS on the memory card. Threw me off a bit when first using this camera. Also, why can't t...

camera will not record to internal memory

Just opened brand new Vixia HF-R800, Completed setup proces setting language, date/ time. There was no option for selecting which memory to record video to (internal vs SD card). Camera will not record video, just see error message says No Memory Car...

Drjay51 by Apprentice
  • 2 replies

Frame rate with the XA30

Help me out with this if anyone can please. I understand the shutter speed should be double your frame rate. So when shooting at 30 frames/second, I should be using 60 for a shutter speed. Shooting at 60 frames/second, it should be 120. The problem i...

Resolved! G50 HDMI output question

Hi all, The Canon G50 internally records 4k at 4:2:0 8-bit.  Is that what it outputs through the HDMI port?  I ask because when set to 1080p it can output 10-bit 4:2:2 through HDMI.  Just curious if the 4K HDMI output is also 10-bit 4:2:2. Thanks for...

CTX1050 by Apprentice
  • 1 replies

XF705 support needed // XF-HEVC Decoder 1.0 for macOS

I just rec'd my new XF705 a day ago and am very excited! I've shot test footage and now discover that the H.265 HVEC (MXF) format isn't supported by Premier Pro CC (latest version, etc). Workarounds such as changing .mxf extentions to .mp4 don't help...

Vixia R40 audio input issue

I picked up this R40 camcorder and found out that in order to use an external mic I have to use a powered mic. A friend loaned me his Audio Technica mic and a portable 9v preamp. It almost works great... The problem is that when there is no noise, li...

Drumin by Apprentice
  • 1 replies

Vixia HF200 and Windows 10 Pro 64-Bit

I have a Vixia HF200 that I've not used in a while.  I can't find the driver disk for it.  It still works find.  I am trying to connect it to my computer that is running Windows 10 Pro 64-bit, but my computer doesn't seem to recognize the camera.  Do...

Legria HFR706 won't record

Hi,I recently bought a Legria HFR706 from a friend, and it seemed to be working just fine when I tested it, but now, for no obvious reason, it won't record.Or, to be more accurate, it seems to record for about 6 seconds and then stops with a 'Can't R...

avgrafyx by Apprentice
  • 1 replies

Mac not recognizing Vixia HFR700

I haven't used this video camera in about a year, but it always worked fine before. Today, when I plug it into the USB and power, the TransferUtility LE doesn't recognize the camera. But, the LED screen on the camera shows a green "USB Connection" an...

rzamsky by Apprentice
  • 1 replies
Getting started

New to the community? Here's some information to help you get acquainted:

06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM