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Canon Vixia HF R800 Discoloration

For the past 5 months, I've been using a Canon Vixia HF R800 as a webcam using an Elgato Cam Link. It's been working great, but randomly today when I turned it on, the colors are all purple, and there are lines going down the frame. I don't know what...

My Great Capture Screenshot 2020-05-08 14-20-50.png

HFG20 not saving exposure

Hey Canon brain trust.  I've been using Canon's for years.  I have an HF G20 we use for streaming with our church service.  For some reason I can save my settings to an SD card. However, it never stores the setting for exposure so every time we power...

Resolved! GX10 & G40: Cannot connect to an wifi access point

Hi, on my G40 I was always wondering why the camera wasn't connecting to my wifi network. Ever thought it was a bugged firmware or so. Today I got my GX10 and the problem is exactly the same. conencting directly to the camera works... but if I want t...

Canon Vixia HF20 - doesn't recognize charger is plugged in

Help!My Vixia HF20 will not recognize that it is plugged in with the wall charger.  I've tried changing batteries (didn't change) and I tested the wall charger to confirm it is putting out the stated DC voltage.  The camera has been in its case and u...

erruggie by Apprentice
  • 673 Views
  • 6 replies
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XF400 & XA50 Picture Profile Limitations

I have both of these cameras and use them for live streaming and more traditional filming jobs. I chose them mostly for their ease of use, good sound capability and picture quality. With good lighting the 1" sensor on these cameras gives excellent re...

mikew124 by Contributor
  • 1647 Views
  • 11 replies
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G40 unstable battery connection

Hi all,Does anyone have a quick fix for the battery connection or is it strictly a repair item? When power is on, the slighted lift or bump on the battery shuts down the camera down.

vixia hf g10

I have had it for years, always reliable.  Latey If i record lets say 25 minutes.  when I pull out the 32 gig card,  instead of one file of the continuos video, it has it in 2 files.  What am I doing wrong.  Thanks

bowmanmt by Apprentice
  • 544 Views
  • 5 replies
  • 0 likes

Reluctant to update firmware

A few months ago I purchased a Canon XA40 with firmware version 1.0.0.0 everything worked fine for the first couple of days until I updated the firmware to version 1.0.1.0. and almost immediately it started showing various error messages ie. card not...

Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!