Canon Community

DLI1228 · ‎02-26-2022

Ever since I downloaded Windows 11 this scanner stopped working.

Completely.

Cannot find a dedicated driver.

Has this thing become a boat anchor?

Feltipen · ‎12-03-2023

Hi,

I came across this post with the same problem.
Canon gave me a fix which worked fully! see below
I emailed Canon from here (email link at the bottom of the page)
CanoScan CS9000F Support | Canon Australia
(or in text format https://www.canon.com.au/other-products/canoscan-cs9000f/support)
They responded quickly with:

Please be advised that upon checking our website, the driver and software is for windows 10 version only. We do not have driver and software for your CanoScan 9000F if you are using windows 11.

This is due to the age of the scanner, operating system requirements and other factors including design and features.

Just in case you are using windows 10 computer, you may refer to link below to download the Scanner Driver and MP Navigator. Kindly see link and setup instructions. Note: You may try this on your windows 11 computer, however there is no guarantee if it is going to work or not.

9000F Scanner Driver Ver. 16.0.5 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP/2000)

???????https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAwMjc3NTA0&cmp=ABS&lang=EN

MP Navigator EX Ver. 3.15 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP/2000)

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDIwMDAwMzk1MzAx&cmp=ABS&lang=EN

Setup Instructions
Download / Installation Procedures
1. Download the file. For the location where the file is saved, check the computer settings.
2. Double-click the downloaded EXE file to decompress it, then installation will start automatically.
3. Follow On-Screen Instructions.
???????

If you require further information or assistance please reply to this email or contact Canon on 13 13 83

The problem for me seemed to be 1. Windows doesn't let you update the driver manually, it thinks it has the best driver, so the exe file does that for you. 2. The advertised drivers/scangear and MP Navigator apps do not recognise the scanner, but the one in the link above does.

There was just one glitch, after installing the driver first, then the Navigator app, the scanner had to be turned off and on again to get it to work after an error code came up. But all is working fine.

I hope it works for everyone

View solution in original post

wol · ‎02-26-2022

I installed the latest "optional" driver from Canon's site, and then the IJ Scan utility started working. However, as others have complained, the buttons on the CanoScan didn't exec the IJ Scan process. So it was a laborious process of scanning individual pages clicking the onscreen buttons. Just recently, though, I've found if I make sure the scanner is _connected_ first, and turn it On and let it settle a few seconds and only _then_ boot the computer, the scanner's buttons worked! So the bug apparently is, if you start the scanner when the computer is areadt running, there's some failure in the USB PNP process to make the connection?

DLI1228 · ‎03-08-2022

Thanks for the offer of help. It was hard to understand exactly what you were saying, but I tried the "leave the scanner off, reboot the computer, then turn the scanner on" gambit but it didn't work. This is insane. Canon should do a much better job; look at all the trouble complaints from customers in all its products. Oh, well, i guess i go buy somebody else's scanner.

BurnUnit · ‎03-10-2022

This sounds more like an issue with the "upgrade" to Windows 11. That is to say, Canon has done nothing in the way of making changes that would make the scanner inoperative. Perhaps Microsoft will offer an update that will allow Win 11 to recognize your scanner and make it functional.

jmdossett · ‎03-11-2022

I had the same problems with Windows 10 before upgrade to 11. If I uninstall the scanner and then reboot it will work briefly. But then after the computer has gone to sleep or the next morning...nothing. Windows system says sees the scanner and says that it is working properly. But the scan utility in windows says that no scanner is connected. I had a similar problem with the Canon scanner before this one. And when you call tech support they want money to help you. I think I am done with Canon scanners. If they cannot make them work consistently with the most popular OS in the World...who needs them.

jrhoffman75 · ‎03-13-2022

Look into VueScan by Hamrick Software.

John Hoffman
Conway, NH

R6 Mark II, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

DLI1228 · ‎03-13-2022

Thanks, John. I already put in an order for an inexpensive Brother model. I like their black & white printer.

barbdyer · ‎05-19-2022

I purchased VueScan and have been using it to interface with a CanoScan 9000f via Windows 11 Pro. I find I have to uninstall and reinstall Vuescan every time I exit the VueScan app, otherwise the scanner whirs, shows “calibrating” in the VueScan interface window, and then does nothing. Sent problem report to VueScan along with their log files and they just shrug their shoulders. All settings are maintained between sessions and I have successfully scanned hundreds of photos. Just don’t understand why I have to uninstall and reinstall every time I want to use the application.

WestCoastD · ‎11-09-2022

Hello Friends:

I have recently upgraded to Windows 11 Pro (64-bit). Are we supposed to just accept that Canon does not, or will not, provide an upgraded driver for this scanner?

Are we supposed to just dump this scanner and purchase their latest product?

Appreciate any constructive input.

dave

jrhoffman75 · ‎11-09-2022

Are you saying this driver doesn’t work?

John Hoffman
Conway, NH

R6 Mark II, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

Canon Community

Windows 11 and CanoScan 9000F Mark II