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ImageFormula R40 not working with MAC OS Sequoia

jmyers5645
Apprentice

Just bought the new Canon ImageFormula R40 and it will not work with MAC OS Sequoia.  Upon trying to scan a document I get "CaptureOnTouch" is damaged and can't be opened. You should move it to the trash. 

Do we have an updated driver (I dont see one) or a workaround?  Otherwise I will have to return this product.

 

#imageformulaR40

 

6 REPLIES 6

bassvp
Apprentice

I second this.  Just tried re-setting up my scanner and it is a no go.

iesnikuf
Apprentice

This is absolutely outrageous. Get your **bleep** together, Canon.

sluker
Apprentice

I see this is happening to other also. This is a useless scanner is the software won't work!

 

badamsfx
Apprentice

I bought the Imageformula R40 a while back and it worked great with my M1 Mac mini with older OS's. Just got the new M4 mini which comes with Sequoia and the R40 won't even be recognized. I am trying to go all USB C in my setup but no amount of cable changing between A and C will get the computer to see the scanner. I will keep scouring forums like this one.

asdfasdf
Apprentice

$240 scanner reduced to a worthless piece of rubbish.

I found the answer! A while back I bought some third party software, VueScan from Hamrick Software, to be able to continue scanning on my Canon MG6320 and it worked great. The R40 did not appear to be supported but indeed it is so I am back in business. There was a trick to getting the double-sided scanning to work but when I wrote to Hamrick customer support they quickly replied with the solution. This is no help to the original poster who shouldn't have to buy extra software to make his new purchase work. I love the R40 because it scans super fast and you can grind through a 40 page document quickly with the document feeder. It is super disappointing that Canon doesn't keep up to date with the latest Mac OS's but I still recommend the R40 because it is a powerful tool. I bought mine several years ago and I think I paid way more than $240!

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