imagePROGRAF PRO-2000 reverting to default plain paper with standard quality setting

[michaelambrose1]

Hello, I have been printing with my pro-2000 since 2017. Recently when I updated my Mac OS to Sequoia 15.6, the printer keeps defaulting to plain paper with standard quality. Every time I select the paper of my choice (canon pro luster set to highest quality) the print dialogue box reverts back to a plain paper setting. I have updated the firmware, the driver and have attempted printing using canons print studio plug-in. Nothing seems to be working and I am out of ideas. 

[Patrick]

Hi michaelambrose1,

For assistance with this issue, it is recommended that you contact technical support via phone for support. There is no charge for this call. Please dial 1-800-423-2366, Monday-Friday 9:00 am to 6:00 pm Eastern Time, excluding holidays. A Technical Support Representative will assist you with resolving this issue.

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