08-30-2022 10:19 AM
I just got a new Mac Mini M1 that comes pre-installed with Mac OS 12 Monterey. We work in a mid-size design office and we have a Canon imagePROGRAF PRO-4000S that is connected via ethernet. All our other Macs have the Pro-4000s installed successfully. But with the new Mac Mini it doesn't really work. In System Preferences, when I try to add the printer, it sees it in the network, and it also recognises that it needs to install the Canon Pro-4000s driver. But when I try to print, none of the Canon-specific settings are available. Just as if it had nevertheless used a standard driver instead of the Canon-specific one.
It works fine on the Mac OS 11 (Big Sur) but not on OS 12 Monterey. I've also tested it on another Mac with Monterey, and I also can't get it to work.
Is the driver software in the end not OS 12 compatible (even though it says so on the Canon website). And: just to be clear: Yes, I have downloaded the correct driver, and all the relevant software packages, and I did a clean install.
Any suggestions? Any advice?
Thank you for your support
01/20/2026: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.