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C100 Mark II missing thumb rest

A rear lens cap for an M42 screw mount lens fits perfectly to cover the side grip unit mounting threads when the side grip is removed. Helpful to know if your thumb rest is missing or lost. Replacement lens caps are readily available online. Just sea...

A_Coley by Apprentice
  • 2 replies

Canon XA50 Focusing issues

Hello All, I just bought a Canon XA50 camcorder.  For the most part, it has been great.  But the transition from Sony to Canon has had a few snags.  The biggest problem I'm experiencing is problems with KEEPING THE VIDEO FOCUSED when I ZOOM in or out...

CR-N300 Firmware update 1.1.1 to 1.2.0

I am trying to update the firmware for two new CR-N300 PTZs and it keeps telling me the firmware is an older version than what is installed. I downloaded 1.2.0 and the PTZ has 1.1.1. I am running on a Mac using Safari. 

nhibble by Apprentice
  • 0 replies

Custom file naming on C300mkiii

Hello,Is there a way to create custom file names for clips in the C300mkiii similar to how you can on Sony FX9? For example I want my clips to be labelled as project_interview name_Roll number_date. Need to know how to do this for a shoot

Cannon C300 MKiii Chroma Key

Not sure if this is a dumb question or not.... but is there a way to connect and view what I'm keying as my background of my green screen while using the Cannon C300 MKiii? Do I need to set up an external monitor to view that or can I view it in my c...

Kaczmru by Apprentice
  • 1 replies

XL H1 Lens error

My XLH1 is giving me a lens error and is making a small motor sound. I think the shutter is attempting to close? Any ideas on how I can fix this? All I can find on the internet is to clean connectors and re connect the lens to the camera.... Thanks i...

Agape4u by Apprentice
  • 1 replies

Resolved! C70 - Event-triggered recording

Hi ...Would like to ask if it's possible to trigger recording for the C70 via an external event-triggered device (e.g. light or sound sensor device). If it's possible to can please share your experiences. Thanks!

C70 manual focusing twillight zone

Hey all,I'm new here. Being in the industry for a long time and understanding optics and physics, I have a really strange problem with my C70. Two weeks ago I've sent the camera for LCD hinge service and they did a great job, but yesterday I did a sh...

Talijan by Apprentice
  • 0 replies

Filttration for the Canon R5 C

My company just purchased a pair of R5 C cameras. We work in the desert, where it's dusty; we also work underground in a mine with salt-laden air. In video mode, when the fan is running, how sensitive is the camera going to be to dust/salt and what i...

Resolved! XH A1 connection issue.

Hello! I'm having an issue with connecting my xha1 camcorder to my computer. I'm using a USB to IEEE 4 pin Firewire adapter to connect to the camcorder. Every time I connect the camera to my computer, it is not recognized. Even if I connect to anothe...

JesseR5 by Contributor
  • 8 replies
Getting started

New to the community? Here's some information to help you get acquainted:

01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.