imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

[sallymason]

My Canon Pro 1000 printer has suddenly started printing colours incorrectly. The colours are generally muted and  particularly noticeable with blues / turquoise.  Whatever compensation I make in the edit, just makes it worse.  I'm on a Mac and use Lightroom.  The same thing happened a couple of years ago and an OS upgrade and re-installing the driver resolved the issue.  This time I've tried the following to no avail: checked ink cartridges (genuine Canon), Print head alignment, Nozzle check, monitor calibration, upgraded from Ventura to Sonoma, removed printer, deleted printer driver, reinstalled printer driver, reinstalled printer, restarted laptop - but still the print colours are incorrect.  I have also spent 2 hours on the phone to Canon and had my case escalated - with no solution. The guy at Canon seemed to think there was a compatibility issue with Sonoma and that it was an Apple issue, but the problem arose when I was still on Ventura after 2 years of working perfectly, so that's not the issue with me.  I'm at my wits end, so any help or advice would be greatly received.  Thanks in advance.

[jrhoffman75]

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@sallymason wrote:

I'll try this.  It will, at least, rule out (or not) yet another possibility.  I'm wondering though, if it prints ok when the printer is managing the colours, that would then also point to the driver being the issue.  Sigh.

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When you select Printer Manages you still should be selecting the proper profile in the printer driver. You need to select a Media Type, which is the Canon paper type that the third party vendor designates is appropriate for his and then you would select the ICC profile for the third party paper. 

[sallymason]

I'm getting confused.  Normally, in Lightroom, I set the Colour Management to whichever ICC Profile I require.  I then select the Media Type.  In Print Settings, the Colour Matching defaults to 'Colour Sync'.
Earlier, when I tested whether the ICC Profiles could be corrupted, I set the Colour Management to 'Managed by Printer' thus deactivating the option to select an ICC Profile. I could still select the Media Type.  In this case the Colour Matching defaults to 'Canon Colour Matching'. 

[jrhoffman75]

I believe Canon Color Matching will select the appropriate Canon ICC profile for the selected Canon media type. How do you configure Printer Manages Color for Fotospeed paper?

[sallymason]

I never have the settings in Lightroom configured to Printer Manages Colour.  If I did, I wouldn't have the option to select an ICC Profile.  It's an either/or selection.  See screen grabs attached. 

[jrhoffman75]

It all look correct.

If I select Managed by Printer I have no other options in LrC. In the macOS driver ColorSync is greyed out and Canon Color Matching is selected. I select the media type in the dropdown, but all I get is Canon brand papers. The driver selects the correct Canon ICC profile. I can't use third party papers if I have Printer Manage.

 If I select a profile in LrC then in the driver ColorSync is selected. 

 Then I select the Canon media type that the paper manufacturer says to use.

 Are you using Canon OEM inks?

[Lithoman]

Yes, you will only see Canon medias unless you upload a profile to the printer using the Media Configuration Tool. 

[jrhoffman75]

The Pro-100 doesn't have that feature. Because of that I have LrC manage color always and treat Canon papers just like third party papers by selecting profile in LrC and media type in the driver.

[Lithoman]

We're not talking about a pro 100 though, this is about a pro 1000. The Pro 1000 does have a media manager which allows you to import those profiles into the printer itself.

[jrhoffman75]

I know that. 

[sallymason]

This is exactly what my printer displays when I select Manage by Printer.  I just printed using this setting and selected Matt Photo paper (with a Fotospeed matt paper loaded) but the colours were completely different (wrong) again.  However, as the Pro 1000 allows me to import 3rd party ICC profiles I always use them and don't select Manage by Printer.  That then greys out Canon Colour Matching and Color Sync is selected.  Yes, I do use Canon OEM inks.