imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

[sallymason]

My Canon Pro 1000 printer has suddenly started printing colours incorrectly. The colours are generally muted and  particularly noticeable with blues / turquoise.  Whatever compensation I make in the edit, just makes it worse.  I'm on a Mac and use Lightroom.  The same thing happened a couple of years ago and an OS upgrade and re-installing the driver resolved the issue.  This time I've tried the following to no avail: checked ink cartridges (genuine Canon), Print head alignment, Nozzle check, monitor calibration, upgraded from Ventura to Sonoma, removed printer, deleted printer driver, reinstalled printer driver, reinstalled printer, restarted laptop - but still the print colours are incorrect.  I have also spent 2 hours on the phone to Canon and had my case escalated - with no solution. The guy at Canon seemed to think there was a compatibility issue with Sonoma and that it was an Apple issue, but the problem arose when I was still on Ventura after 2 years of working perfectly, so that's not the issue with me.  I'm at my wits end, so any help or advice would be greatly received.  Thanks in advance.

[Patrick]

Hi sallymason,

Are you using your PRO-1000 wirelessly?
or with a USB cable?

Also, please print a nozzle check on plain paper.  Once printed, please take a picture of that page and then please attach it to your reply of this post.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[sallymason]

Thanks for the reply, Patrick,  I'm using the printer wirelessly.
I attach the nozzle check printout.  
Look forward to your thoughts.

[ggruber]

In the past when I had color problems, particularly blue or cyan, I wrestled with them for weeks before I got the info to replace my printer head. If the blue / cyan streaks only go down one side of the paper, the you may need to replace the head. As we speak, I am getting ready to put my third head in after over 9 years of use. I am a pro photographer and make a ton of prints.

[sallymason]

Thanks for your response ggruber.  I don't have any streaking...just the overall colour is pale and insipid and particularly noticeable with blue/cyan.  I'm using an image of a wave as my text print and the deep turquoise of the wave prints a pale greenish colour.  

[sallymason]

*test print

[Patrick]

Hi sallymason,

Thank you.  It does appear that your PRO-1000 is printing correctly, although it's difficult to be sure, as your image is a little dark.

As a test, have you tried printing a photo from your cell phone?

Please download and install then try using Canon PRINT to print an image with your PRO-1000.

(Android)  https://play.google.com/store/apps/details?id=jp.co.canon.bsd.ad.pixmaprint&hl=en_US

(iOS)  https://apps.apple.com/us/app/canon-print/id664425773

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[jrhoffman75]

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@sallymason wrote:

My Canon Pro 1000 printer has suddenly started printing colours incorrectly. The colours are generally muted and  particularly noticeable with blues / turquoise.  Whatever compensation I make in the edit, just makes it worse.  I'm on a Mac and use Lightroom.  The same thing happened a couple of years ago and an OS upgrade and re-installing the driver resolved the issue.  This time I've tried the following to no avail: checked ink cartridges (genuine Canon), Print head alignment, Nozzle check, monitor calibration, upgraded from Ventura to Sonoma, removed printer, deleted printer driver, reinstalled printer driver, reinstalled printer, restarted laptop - but still the print colours are incorrect.  I have also spent 2 hours on the phone to Canon and had my case escalated - with no solution. The guy at Canon seemed to think there was a compatibility issue with Sonoma and that it was an Apple issue, but the problem arose when I was still on Ventura after 2 years of working perfectly, so that's not the issue with me.  I'm at my wits end, so any help or advice would be greatly received.  Thanks in advance.

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You reinstalled the driver and re-added the printer. Can you verify that the installed printer is IJ Series printer and not AirPrint (bonjour) driver printer?

[sallymason]

Aha!  It printed fine from the iPhone!  What does that mean??   I printed a straight print without using any icc profiles but it looks good!

[sallymason]

Thanks jrhoffman75 - I can confirm the printer/driver is not installed as AirPrint (bonjour).