imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

[sallymason]

My Canon Pro 1000 printer has suddenly started printing colours incorrectly. The colours are generally muted and  particularly noticeable with blues / turquoise.  Whatever compensation I make in the edit, just makes it worse.  I'm on a Mac and use Lightroom.  The same thing happened a couple of years ago and an OS upgrade and re-installing the driver resolved the issue.  This time I've tried the following to no avail: checked ink cartridges (genuine Canon), Print head alignment, Nozzle check, monitor calibration, upgraded from Ventura to Sonoma, removed printer, deleted printer driver, reinstalled printer driver, reinstalled printer, restarted laptop - but still the print colours are incorrect.  I have also spent 2 hours on the phone to Canon and had my case escalated - with no solution. The guy at Canon seemed to think there was a compatibility issue with Sonoma and that it was an Apple issue, but the problem arose when I was still on Ventura after 2 years of working perfectly, so that's not the issue with me.  I'm at my wits end, so any help or advice would be greatly received.  Thanks in advance.

[sallymason]

I'm not using Canon paper btw.

[jrhoffman75]

You could re-download and install the third party profiles if you think they are corrupt.

[jrhoffman75]

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@sallymason wrote:

Ah...ok...I just printed from Lightroom on normal photocopy paper, selected Colour Management to be Managed by Printer, set the media type to plain paper and it's printed strong colours.  It's night time here so I'm looking at it in artificial light, but I can definitely see it's more like the iphone print than all the other insipid looking prints lined up on my table!  So what does that mean??

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Could be an issue with your profiles then. Since you said not Canon paper you could redownload third party profiles. Which paper are you using?

[Lithoman]

That could be it. Canon media is specifically coated to work with the inks. I have seen odd results from non-Canon branded stuff. But if you have been using it prior and know the output that can be less likely.

[jrhoffman75]

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@sallymason wrote:

My Canon Pro 1000 printer has suddenly started printing colours incorrectly. The colours are generally muted and  particularly noticeable with blues / turquoise.  Whatever compensation I make in the edit, just makes it worse.  I'm on a Mac and use Lightroom.  The same thing happened a couple of years ago and an OS upgrade and re-installing the driver resolved the issue.  This time I've tried the following to no avail: checked ink cartridges (genuine Canon), Print head alignment, Nozzle check, monitor calibration, upgraded from Ventura to Sonoma, removed printer, deleted printer driver, reinstalled printer driver, reinstalled printer, restarted laptop - but still the print colours are incorrect.  I have also spent 2 hours on the phone to Canon and had my case escalated - with no solution. The guy at Canon seemed to think there was a compatibility issue with Sonoma and that it was an Apple issue, but the problem arose when I was still on Ventura after 2 years of working perfectly, so that's not the issue with me.  I'm at my wits end, so any help or advice would be greatly received.  Thanks in advance.

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Going back to the beginning:

"My Canon Pro 1000 printer has suddenly started printing colours incorrectly." When you say suddenly does that mean with no changes to macOS or updates to software?

[sallymason]

I'm using Fotospeed.  Have been using for 2 years + with no issue. 

[sallymason]

D'oh! I must of mistakenly hit 'Accept as Solution'.  We're not there yet!

[Danny]

We changed it for you. 🙂

[sallymason]

I've been using Fotospeed and Hahnemühle papers for 2 years + and all has been fine.

[sallymason]

Correct.  I performed all the upgrades AFTER it started printing incorrectly.