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imagePROGRAF PRO-1000 - Printer printing wrong colours - particularly blue

sallymason
Enthusiast

My Canon Pro 1000 printer has suddenly started printing colours incorrectly. The colours are generally muted and  particularly noticeable with blues / turquoise.  Whatever compensation I make in the edit, just makes it worse.  I'm on a Mac and use Lightroom.  The same thing happened a couple of years ago and an OS upgrade and re-installing the driver resolved the issue.  This time I've tried the following to no avail: checked ink cartridges (genuine Canon), Print head alignment, Nozzle check, monitor calibration, upgraded from Ventura to Sonoma, removed printer, deleted printer driver, reinstalled printer driver, reinstalled printer, restarted laptop - but still the print colours are incorrect.  I have also spent 2 hours on the phone to Canon and had my case escalated - with no solution. The guy at Canon seemed to think there was a compatibility issue with Sonoma and that it was an Apple issue, but the problem arose when I was still on Ventura after 2 years of working perfectly, so that's not the issue with me.  I'm at my wits end, so any help or advice would be greatly received.  Thanks in advance.

53 REPLIES 53

Do you know someone else with that printer? If so you could determine if it is a local problem with your printer/computer set up or a general Canon/macOS problem. 
Maybe you can get back to your Canon support folks and relay some of the info gathered. 

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

I don't know anyone with the same printer, but as you say, I think I've gathered enough info to have another conversation with Canon Support.  Many thanks once again John for your help 🙂 

You could try this:

Reset the printing system on your Mac to solve a problem - Apple Support

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

Thanks John.  I'll keep it up my sleeve as a last resort 🙂

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