12-21-2018 08:46 PM
I'm getting black smeared lines on the outer edges of the leading end of the page when printing on photo paper only. when I do a test page on regular paper it comes out fine. see the (cell phone sorry!) images below. It shows up on both sides. I've cleaned the printheads and the test pattern is fine. There was black ink on the sponge that I soaked up with a paper towel, but it didn't seem to make a difference. I pulled the black cartridge and it doesn't seem to be leaking. What next? It looks like black only... Help! I sell images in studio from this printer!
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12-21-2018 09:18 PM
12-24-2018 11:27 AM
I would agree with jrhoffman75 and we look forward to your reply.
I also wanted to let you know that if this is a time sensitive issue, please call us at 1-800-OK-CANON (1-800-652-2666) so we can troubleshoot your issue in real time.
01-02-2019 06:26 PM
01-02-2019 06:56 PM - last edited on 01-02-2019 07:07 PM by SamanthaW
so, cleaned the bottom plate, opened it up and was cleaning the the bottom plate with q-tip and alcohol per instructions. However, the sponge across the bottom has 4 areas with pronounced vertical bars that are super saturated with ink. I've tried soaking it up with a paper towel and had some success. I don't print borderless: only 8x10 on 81/2 x 11 and 11x17 on 13x19. The bars at the center and left of the first image and center of the second image.
[Removed second image as serial number was visible]
01-02-2019 08:26 PM