another computer is using the printer. no other computer....help

[traveltwo]

I am using a HP laptop.  Just upgraded to windows 8.1.  Now I get this message 'another computer is using the printer'  I have a PIXMA MG5420.  I am connected wireless.  Please help.

[hookkey]

Even though once again this is not your printer model this canoncommunity link might help explain what the "WS" printer is.

http://community.usa.canon.com/t5/Printer-Multifunction-Support/What-is-the-difference-between-the-P...

[1231]

That may be a temporary solution. I have been restarting Printer Spooler (found in services in control panel) when this happens. Someone previously mentioned this. I actually now keep this screen mininmized on my desktop. I have found this to be the best solution to this ongoing issue

[LRH]

We did use the USB cable, works ok on my husbands laptop, I still have to restart on mine and we keep getting the spare page. It’s a nuisance swapping the cable.  Story this is no help just empathy.

[onevim]

The reset pooler solution post should be bubbled up as the top solution as it actually solves the problem better than even Canon's proposed solution.  Shame on Canon.

[1231]

Restart printer spooler. Control panel tools services. 

[frpennybit]

Worked perfectly, clear instructions, I didnt know that Administrive Tools > Services.  pages existed.  JUst need to find out what else i can do from there. Excellent job.

frpennybit

[patsywill]

Brilliant! Worked for me - thank you! Patsy, France

[AWandler]

So Very Thankful !!!!!!!  I am not techie in the least, and your post turned my frustration into success.  I can't thank you enough!

[Linda-R]

Thank you SO much, Crested Grebe!   Terrific to get this solved, so helpful!  This has been a bane for me in using my Canon Pixma, as we have three in my household using the printer.  Canon, why don't you send out a patch to fix this problem?