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Canon support says its normal if PROGRAF PRO-1100 stops printing

peterpan
Apprentice

I  recently bought a Pro-1100. About every two weeks the printer stops printing. When starting a print job I see on the display that data are transmitted, but nothing happens.  No printing, no error message.
If this happens I can not print from any Win-PC in the network. In the meantime I switched from WiFi to Lan. But yesterday the printer stopped printing again.
When switching the printer off and on again the error disappears. I was rather annoyed,
when Canon Support in Germany told me that this is a normal behavior and recommended to switch the printer on and off about every 2 weeks. They even told me it is recommended to do this with any Canon printer !
My expectation is that the printer should just work. Switching the printer on and off will waste a lot of ink.
Has anyone got similar "recommendations"  from Canon.

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