Canon Prograf 1100 will not print even though nozzle and head work well

[FurmanPhoto85]

I've seen this now a couple of times already here. Basically, send the job via Canon Professional Print and Layout and it seems like everything is normal - printer panel says 'printing' and you think it's working but then nothing and then the job just disappears and nothing happens. 

I ran a nozzle check, nozzle is good. I tried one commenters suggestion to turn disable the LAN and then try again. I've restarted the computer, restarted print and layout. Incredibly frustrating on a brand new printer! 

[Patrick]

Hi FurmanPhoto85,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-1100 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[FurmanPhoto85]

Hi Patrick,

  thanks for the reply. I did and they were very helpful. I had to turn off and on the printer, the printer did not seem to cycle into a maintenance mode but I am still concerned I did lose ink over the procedure. 

Next, they advised that I find and add the printer anew. For thise reading this I am on a Mac using canon printer software and I had to add the printer with letters and numbers within its IP address. 

The printer is now printing again.