04-14-2020 09:16 PM
A Canon tech helped me set up my printer a couple of days ago, and I successfully printed a document from my computer.
Now when I go to print, I get the message that the printer is offline. On the printer display the wireless connection shows it's active and when I pressed it, it has the correct WiFi network.
I also tested this by trying to scan, and the only option displayed was USB, not wireless.
How can I troubleshoot this?
04-16-2020 12:11 AM
This is whats (likely) happening. The IP that your router assigned to the printer when it was installed has changed. Now your computer thinks the printers IP is XXX, but its changed because the printer has gone to sleep, been shut off or not been used for some period of time. Your router reclaims IP addresses it thinks are no longer needed or being used.
How to resolve. Assign the printer a static IP. One that doen't change. Now all devices on your network will always know how to to "find" the printer and also where to send print jobs because the destination will never change. I'm willing to bet this will solve your "printer is offline" issue on your computer once it knows where to find te device.
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04-16-2020 12:34 AM
Thanks, that makes a lot of sense. Except how do I assign the printer a static IP?
04-27-2020 03:11 PM
Please follow these steps:
1. Select the gear icon at the bottom of the display of your PIXMA TR8520
2. Select Settings
3. Select Device settings
4. Select LAN settings
5. Select Common settings
6. Select TCP/IP settings
7. Select IPv6 and then Yes
8. Select Enable/disable IPv6 and select Disable
9. Press the Home icon in the upper left corner
Next, please turn your printer off. Wait 30 seconds and turn it back on.
Once back on, please attempt to print.
09-03-2021 03:52 PM
I tried the setup suggested but it still says offline when I try to print
11-01-2021 04:28 PM
Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat box, ask to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.
02-16-2023 12:44 PM
These are directions I can follow! Started printing without me turning off the printer. Wish me luck!
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