Printer: Canon MG2570S
Laptop: ASUS Vivobook 15 (Windows 10)
I've been troubleshooting our printer for 3 months. As the title says, my laptop can't detect the printer. I've borrowed other laptops and they can't detect the printer as well. I've tried these things:
- Removed all cables of the printer, rest for 15 to 30 secs, then insert it again (repeated multiple times). Printer didn't turn on for a moment (about an hour) because of this. I was able to fix the turning on issue— I thought it finally broke.
- Reset the printer by clicking the stop button and power button together for 5 secs, release the power button, press again, click the stop five times, click both again for 5 secs then release (repeated mutiple times).
- Restart and refresh the Print Spooler in Services settings (repeated mutiple times).
- Check if all the USB ports are working by inserting USB flash drive. All ports are functioning as it reads the flash drive.
- Uncheck the 'printer offline' in the printing queue.
- Tried to uninstall 'USB printer support' in the Device Manager but there's none like that in the laptop.
- Remove the printer from the Devices and Printer then uninstall the MP drivers through cmd.
- Conduct a System Recovery to the time the laptop can detect the printer.
- Reinstall the MP drivers (the whole driver package), but can't complete the installation process because the printer is not detected in step 3. Also followed the troubleshoot manual from the installer by removing the cables, turning off the printer, and connecting it again (repeated multiple times).
- Reinstall the MP Drivers Ver.1.04. It can't detect the printer despite following instructions on the screen.
- Use a different printer USB cable (from an HP Printer— another printer I have).
- Bought a new printer cable. It briefly showed a notification saying,
"USB device not recognized.
The last USB device you connected to this computer malfunctioned, and Windows does not recognize it."
Unfortunately, the result to all of that is still 'printer not detected'
I'm running out of troubleshooting methods I can see on the internet. I don't know if there's anything I can do. The printer can still perform photocopies and there's no problem with its ink. It's just that no devices can detect the printer.
