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Problems with Canon Print app and Creative Park seeing PIXMA iX6820

RoJ
Apprentice

I have used the Creative Park site in the past and printed projects with no problems, but when I tried to print yesterday it was NOT doable!  First, it said I had to download the "Canon Print" app from Microsoft.  I did that, but the app can't see my Pixma iX6820.  We've tried connecting over our home network and by direct USB between my laptop (Windows 10) and the printer, but no luck.  I can print to the printer for other things just fine, but I can't seem to get the Creative Park website to realize I still have a Canon printer.

This hasn't ever been a problem before, though it has been a while since I tried to print anything from Creative Park.  Has anyone else had this problem and fixed it?  I've had this printer for years, and I love it, so I'm not going to replace it!

I'm hoping someone here can help me get Creative Park working again,

RJ

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