Pixma MX490 keeps disconnecting from WiFi

[AmberC]

I have been using the Canon PRINT app so that I can scan documents. Both printing and scanning only worked once and then disconnected and won't reconnect. I have tried disabling the IPv6 setting on the printer, but it still disconnects from the app. 

[ArthurJ]

Hi haleyrenee56,

If SSID matches your network the the connection is Active and the signal is 100% then it looks like the printer is connected to your network with a strong signal.

Since the network pages shows the printer is connected, I recommend trying to access the printers remote user interface from the computer. This helps narrow down if the computer is having a issue communicating to the printer.

Please open a web browser on your computer, and in the address bar, please type the IP Address on the configuration page into the address bar. Next, tap Go or Enter to access the page. Are you able to see the printer's
remote interface?

If this is a time sensitive issue, please contact our support group at 1-800-OK-CANON (1-800-652-2666).

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[chance]

Hi Arthur, 

My printer has also been disconnecting time and time again, requiring me to reconnect it. But this time it just won't reconnect, despite all the old ways I've been doing it.

I printed off the Wireless LAN Configuration Page- the connection is Active, the SSID is correct, signal strength 100%, yet the WEP Key Length is Inactive.

How do I get this to work?

[ejakachira]

yes I have done all and the findings are:-

signal is inactive

SSID matches the same as computer

Signal strength is 52% (computer and printer are in the same room and my internet is always full bars connected)

[ArthurJ]

Hi chance,

What was listed by IP Address? Was that section blank or did it start with a 192 or 10?

We look forward to your reply.

[ArthurJ]

Hi ejakachira,

The low signal might be a temporary issue. I recommend restarting your router by unplugging the power cord to the router for 30 seconds and then plug the power cord back in. Once your network comes back up, please turn the printer off and back on then print the network settings again to see if the signal strength has come back up.

[ejakachira]

I have done that and still it is not working. It will eventually decide to print after about 30 mins and this is so frustrating. Can you please find a lasting solution to this problem.

[ArthurJ]

Hi ejakachira,

You can trying disabling the IPv6 wireless setting on the printer. Please click HERE for the steps.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[Imlaurietoo]

I have the same issue! I'm glad to know it's not just me dealing with this, but what is going to be done about it? I just updated the software and that didn't fix it. So, can someone in your IT department do some coding and fix this bug? It's a real pain and defeats the whole purpose of printing from the cloud because I can't print away from home and I sure as heck can't print whenever I want. Or, maybe it won't get fixed so we have to buy a new printer? If the latter is the case, I certainly will NOT be buying another Canon! Can someone from Canon give us all an update please???

[Patrick]

Hi imlaurietoo,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI