10-01-201901:55 PM - last edited on 07-15-202208:32 AM by Danny
I recently changed internet providers and since having the new service my MP5650 won't prompt to let me enter th epassword for the wifi. I've reset my wifi, attempted to reinstall the software on my computer, and reset factory settings on the printer.
This sound reasonable. But for a non-techie like me, which WiFi properties do I turn off the 802.11? Through the printer or through my laptop? Please don't say printer. I have no idea where to find that setting on my printer.
It's a setting on the Access Point (or wireless router, if you have all-in-one gear).
You should use your web browser to access AP/router configuration and look for 802.11r setting, often referred to as "fast roaming" or similar description.
If so, you need to switch off 802.11r (AKA "fast roaming") on your router or "mesh" hubs - how to do this will be specific to whatever hardware you are using.
What I found that works is to attach a wifi repeater to your network and then attach your printer to the repeater. In my case the repeater will ask for the password and you're good to go. Got a $20 Netgear repeater from Amazon.
