PIXMA MP560 My printer won't prompt for a password

[angelambell]

I recently changed internet providers and since having the new service my MP5650 won't prompt to let me enter th epassword for the wifi. I've reset my wifi, attempted to reinstall the software on my computer, and reset factory settings on the printer. 

[igorian]

"But how do you do that?"  How do you do what?  What is your question about?

I posted a solution to this a year ago.  It's on page 2 of this forum.  Have you tried it?  If your question, by chance, was about that...  It refers to running the install for the printer, so... that means on your computer.  You can't run an install of software on a router.

Granted, my instructions did leave a gap, because I was doing all from memory.  The point though, is that while installing the printer software, there is an option to tell the printer to connect to a wireless network, were via the installation software you can enter your Wi-Fi credentials.

Last but not least, call Canon, they will walk you through all that was indicated in those instructions.

[HelpMePlease]

I've seen many posts about this issue with Canon Printers (mine is a TR4500 series) and other brands too. It seems to be a problem with Chromebooks mostly. As I have. Someone suggested a google app. I've installed the app but haven't used it yet. It is exhausting to spend hours just trying to get your printer to connect to wifi. The only success I had is by using DirectConnect on my android phone. Never did get it to ask for a password for the wifi even though it does find my router. It just won't ask for the password to connect to it. I have no idea why and nobody else does either. Maybe you do? 

[KruseCrew17]

I ran into the exact same issue, but the previous solutions did not resolve my issue. However, after reading a couple posts about security settings, I was able to work out my own particular issue.

I have a Google Wi-fi setup and recently changed my wi-fi password AND updated tbe security setting, in the Google Home app, to the newest WPA3. Apparently, my Canon TS5320 (and many others) do not yet support this security level and would not allow me to enter a new password. I turned off the WPA3 security setting in the Google Home app and, immediately after, the Canon Print app allowed me to select a new wi-fi password for my network and connected my printer to the wi-fi on the first try.

Hope this may help someone else with the same issue and wish everyone luck!

[michael_a_ward1]

My experience with this problem on a TS5150:

The problem is IEE 802.11r [LINK REMOVED] which basically allows you to connect and re-connect to your wi-fi more smoothly when you wander round your house or offices with your phone or laptop.

Canon (it seems) don't support this standard - even though it's been around since 2008. Once I figured out how to turn 802.11r off on my wi-fi network, my printer sprung into action and prompted my for my wi-fi password and then connected - just like any other wi-fi enabled device might. I sahll have to live with reduced connectivity on all my other devices in order to make my Canon printer work.

It's difficult for me to offer any general  advice on turning 802.11r (AKA "fast roaming") off because there are lots of different types of routers and distribution hubs, but if Canon aren't going to fix this problem on their printers, it might be a good ide for them to draw up sets of instructions for a range of typical wi-fi set ups and publish these on their website and make their support staff aware of the issue.

The other workaround is, of course, a USB lead and printer sharing - though printer sharing is a whole other can of worms :-).

[mrwolf]

Hi,

as a workaround: you can turn 802.11r off, connect the Canon printer, and turn it back on. Connection remains stable this way.

[michael_a_ward1]

Thanks for the tip. I'll probably try that but I'm slighlty reluctant as I got into the situation where the printer was not connecting at all because I was trying to fix the fact that my PC - though connected to my printer  - kept claiming the printer was "off line". A reboot usually fixed this problem. But I've not had a recurrence of this problem sinces I turned off 802.11r off, reset my printer, and reconnected my printer.
But I suppose the wosrt that can happen is that I have to go through this all again 🙂

[mrwolf]

Well my message about 802.11r trick was published on sep 09, 2020.

Since then, the affected printer has been connected with no issues at all to the network with 802.11r immedieately re-activated , so I suppose you can feel safe. 🙂

[lrkuta]

How do you turn off 802.11r on your Wi-Fi?  I looked at my lan adapter but it would not let me change the security parameter to none.  Not sure what to change.

[mrwolf]

That's a setting you have to look for on your Access Point configuration, not on the client side.

[michael_a_ward1]

Well I have "Deco" TP mesh hubs all round the house and they come with a phone app. You go into Advanced Settings (on the phone app) and there you can enable or disable "Fast Roaming".

But this will different for different makes and different technologies.