04-20-2018 09:04 PM
04-20-2018 09:16 PM
Hi, SomeOtherGuy22!
To have a better understanding of your issue, please let everyone know the camera you have.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
Thanks!
04-20-2018 10:55 PM
05-22-2018 04:35 PM
Hi SomeOtherGuy22,
Thanks for posting.
So we may better assist you, please remove the memory card from your camera, power your camera on in the playback mode, then reply with the following information:
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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