04-20-2018 09:04 PM
04-20-2018 09:16 PM
Hi, SomeOtherGuy22!
To have a better understanding of your issue, please let everyone know the camera you have.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
Thanks!
04-20-2018 10:55 PM
05-22-2018 04:35 PM
Hi SomeOtherGuy22,
Thanks for posting.
So we may better assist you, please remove the memory card from your camera, power your camera on in the playback mode, then reply with the following information:
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.