Canon Community

Richard · 08-23-2019

Hi Camner, Thank you for your reply. When connected via Bluetooth, you'll need to end the Wi-Fi connection. When you go to GPS settings, in the Settings menu (Wrench icon), choose "GPS via mobile" and enable this setting. Once you've got a Bluetooth ...

Richard · 08-23-2019

Hi Jordiia94, Thank you for posting. From your description, it sounds like the ImageCapture is reporting information on movies that are still on your camera's memory card. Have you tried importing the movies to your computer? If so, does their size r...

Richard · 08-23-2019

Hi Jodanquens, Thanks for posting. So we may better assist you, please contact our technical support team. You may reach them by calling 800-OK-CANON (652-2666), Monday - Friday 9:00 a.m. - 9:00 p.m. ET, and Saturday 10:00 a.m. - 7:00 p.m. ET (exclud...

Richard · 08-14-2019

Hi Yuhbillie, Thank you for taking time to post. Unfortunately, from your description, your camera will require service to resolve this. You may set up the repair of your camera at this site: https://www.usa.canon.com/repair. When accessing our site,...

Richard · 08-02-2019

Hi Travistee999, Thanks for your reply. The HDMI terminal is active, whether you're recording, replaying videos or when the camcorder is powered on and idle (not recording). When using the HDMI terminal, since it replaces the camcorder's display, the...

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