MF743cdw Toner Status App No Longer Works

[JWMN]

The toner status application that was installed with the new Imageclass MF743cdw was working fine until after a recent windows update.  I tried to uninstall and reinstall but the software will not install or uninstall.  I would love to get this working again as it was most useful.  Suggestions?

[Hector]

Hello JWMN,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666. 

1. What version of the Mac or Windows operating system are you using on your computer?
2. Are you getting an error when you try to use the toner status monitor or what problems do you run into?
3. Do you get any specific errors or messages when you try to reinstall the toner status monitor from our support site?