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069 Toner Quality Inconsistent in imageCLASS MF753Cdw printer

aja1
Apprentice

My 753Cdw is just six months old.  The original black toner (probably a starter cartridge), lasted 1300 pages.  I bought a High Yield Canon Genuine replacement for it that started streaking and ghosting at 4000 pages in just 3 months.  Printer supply status still showed it at 40%.  No maintenance routines would clear it up so I replaced it with a new 069 std cartridge and then everything started printing normally again.  A call to tech support said it was most likely a defective cartridge but that it was no longer under warranty (30days).  Where is the so called "Canon Quality" that is supposed to convince us to use genuine Canon toner.  I tried to send an email about this to Customer service but could not find a way to send an email anywhere on the site and their chat was not available under product support.  Anyone have a similar experience or know how to file a complaint with customer service?

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