So that the Community can help you better, we will need to know more information.
Do you see any error messages?
Which version of Windows or macOS are you using?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
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Thanks, and have a great day!
There are no error messages. I'm on Mac 13.4.1. It's connected via BlueTooth. I've tried printing from several different programs, including Acrobat, PhotoShop, InDesign, QBO and JobTread. I have a pic of the problem. I'm suspicious that the problem is mostly with PDFs, but I'm not sure, and if that IS the problem, how do I fix it?
If the checks are printing fine, the hardware should be working properly. The issue might be caused by the print settings on the paper or the image settings in the program that you are printing from. To see what might be causing the issue, you can attach the sample images of the print issue to this post and we can check. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666.
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.