MF733cdw scanner + adf randomly went out?? help!!

[toohey91]

I had all of my printers drivers/software installed properly, were working to a T. Then one day the adf went out.. an inconvienience, but no big deal, i can make due. now the other day the printer went out. giving me an error messages along the lines of 'printer has either been disconnected/removed from the network. scanner driver will be terminated.' So i came on the forums here, where I found info to uninstall existing drivers and software, and reinstall latest drivers. Did that, and scanner and adf still both don't work?? the printer is on my network, i tried hooking printer up to network via ethernet to router but it didn't seem to make a difference. Please help!! thanks!!

[shadowsports]

Greetings,

Printer is on your network.  Connected via ethernet.  What OS you are running?  

What is it's IP address?

Can you ping it?

Can you view its webserver in your browser?

Can you confirm, do you have the IJ Networking Tool installed?

If so, what does it report?

[toohey91]

1. I am running Windows 10

2, 3, 4. I'm not sure how to do that.

5 a/b. I do not have it, would that be a good starting place?

[Patrice]

Hi toohey91.

I will be glad to assist you.

Just to confirm, are you able to make a regular copy from the ADF?

If you have confirmed that you are able to make a copy from the ADF, please open the MF Scan Utility and click the Settings button. Please select Document scan in the left column. Next, view the scan options on the right side of the window.

Please verify if the Scanning Method is set for Auto Mode, and then try the scan again.

If the issue persists, or you require additional assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).